Summary
Overview
Work History
Skills
Languages
Hobbies and Interests
Timeline
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Angela Gilyadov

Bedford,MA

Summary

Highly driven professional with 7+ years of combined experience in customer service, sales operations, project coordination, marketing, and team leadership. Proven ability to streamline processes, enhance client satisfaction, and support cross-functional teams through sharp problem-solving and organizational skills. Known for driving collaboration, improving workflow efficiency, and supporting revenue growth through effective administrative practices. Adept at bridging sales, operations, and support functions to deliver business results with precision and impact.

Overview

7
7
years of professional experience

Work History

Digital Marketing Director

YouTube
01.2023 - Current

• Led brand development and marketing strategy for an independent digital platform, overseeing campaign planning, audience targeting, and performance optimization.

• Applied data analytics and behavioral insights to refine messaging, optimize audience engagement, and scale content performance across digital touchpoints.

• Executed cross-platform marketing initiatives with an emphasis on brand growth, retention, and algorithm-adaptive visibility.

• Owned the full marketing pipeline — from positioning and KPI setting to campaign rollout and ROI tracking — while maintaining brand consistency and agile responsiveness.

• Conducted continuous experimentation and performance testing to inform strategic pivots and long-term audience development.

Administrative Operations Specialist

TJX Companies
01.2021 - 01.2023
  • Managed sales operations, boosting revenue through efficient order processing and client relations.
  • Streamlined inventory processes, reducing errors and improving accuracy in stock management.
  • Collaborated with sales teams, enhancing communication and achieving sales targets consistently.
  • Analyzed sales data, identifying trends and driving strategic decisions for market expansion.
  • Resolved customer issues promptly, improving satisfaction and fostering repeat business.

Office Manager

Sunrise Learning Academy
08.2018 - 01.2021
  • Answered phone calls and emails in a professional manner.
  • Managed multiple calendars to ensure timely scheduling of events.
  • Assisted with recruitment efforts such as posting job openings online or coordinating interviews with potential candidates.
  • Organized and maintained filing systems, both hardcopy and electronic.
  • Implemented individualized learning plans, resulting in improved student performance.
  • Facilitated collaboration among educators to create innovative educational strategies.
  • Applied diverse teaching methods, achieving measurable progress in student achievement.
  • Created and distributed correspondence, reports, presentations, and other documents as needed.

Skills

  • Project management
  • Data analysis
  • Sales forecasting
  • Bookeeping
  • SAP
  • Customer relationship management
  • Customer service
  • Problem solving
  • Team collaboration and leadership
  • Public speaking
  • Client relations
  • Sales operations
  • Team collaboration
  • Performance analysis
  • Communication skills
  • Time management

Languages

English
Native/ Bilingual
Russian
Native/ Bilingual
Spanish
Full Professional
Hebrew
Full Professional

Hobbies and Interests

  • Creative Writing
  • Cinematography
  • Photography
  • Singing
  • Dancing

Timeline

Digital Marketing Director

YouTube
01.2023 - Current

Administrative Operations Specialist

TJX Companies
01.2021 - 01.2023

Office Manager

Sunrise Learning Academy
08.2018 - 01.2021
Angela Gilyadov