Angela Averitte
Simi Valley,CA
Summary
Accomplished Customer Sales Advisor and Senior Hairstylist with a proven track record at CDS and Kellie and Company Salon. Excelled in building client relationships and exceeding sales targets through expert customer engagement and complaint resolution. Demonstrates exceptional interpersonal skills and salesmanship, enhancing customer satisfaction and retention. Achieved significant repeat business by prioritizing professionalism and customer needs assessment.
Overview
28
28
years of professional experience
Work History
Customer Sales Advisor
CDS
07.2024 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Increased cross-selling opportunities by staying up-to-date on all available products and promotions.
- Boosted customer satisfaction by addressing and resolving issues promptly and professionally.
- Maintained detailed records of customer interactions, enabling efficient tracking of progress towards sales targets.
- Enhanced sales performance through building rapport with customers, identifying needs, and presenting suitable product options.
- Conducted product demonstrations that showcased key features, generating interest among prospective buyers.
- Contributed to a positive company image by consistently delivering professional, courteous service during all customer interactions.
- Balanced competing priorities effectively while maintaining focus on achieving ambitious sales targets.
- Maximized revenue growth through consistent upselling of additional products or services when appropriate.
- Achieved high levels of customer retention by fostering trust through transparent communication and reliable support.
- Participated in ongoing training initiatives to stay informed of industry trends and best practices for sales success.
- Collaborated with team members to drive overall sales goals, contributing to a positive work environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
Senior Hairstylist
Kellie and Company Salon
01.2016 - 05.2023
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Contributed to maintaining a clean work environment by following sanitation guidelines diligently as per regulatory standards.
- Resolved customer complaints promptly, demonstrating excellent conflict resolution skills while safeguarding the reputation of the salon.
- Strengthened client loyalty by providing exceptional follow-up care and addressing any post-appointment concerns or questions.
- Maintained accurate records of completed services for proper billing and facilitated smooth transactions at the point of sale.
- Maintained a high level of professionalism and expertise in executing complex color treatments, precision cuts, and advanced styling techniques.
- Collaborated with a diverse clientele, accommodating unique needs and ensuring exceptional customer service experiences.
- Improved client retention rates through consistent delivery of high-quality services tailored to individual needs.
- Managed inventory effectively by tracking stock levels and placing orders when supplies were low, ensuring continuous availability of essential items for client services.
- Provided input on marketing strategies aimed at attracting new clients while retaining existing ones through targeted promotions and incentives programs.
- Streamlined appointment scheduling process for better time management and increased productivity within the salon.
- Initiated and engaged clients in conversations as part of personalized service.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Observed cosmetologists' work to critique quality of service, provide feedback and make suggestions for improvement.
- Offered professional cuts, color services and extensions to salon customers.
- Increased revenue through effective customer service and inventory management.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Developed loyal following of clients by providing high-quality services.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Hairstylist Booth Renter
The Hair Cottage
04.2014 - 11.2016
- Improved client experience with thorough consultations that addressed individual needs, preferences, and lifestyle factors.
- Increased client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Expanded client base through word-of-mouth referrals from satisfied customers and targeted marketing efforts.
- Utilized social media platforms to showcase work, connect with potential clients, and stay informed about the latest industry trends.
- Demonstrated excellent communication skills with clients, effectively translating their desired look into a successful hairstyle.
- Built a solid rapport with fellow stylists in the salon encouraging collaboration whenever possible to create a positive work atmosphere.
- Provided exceptional customer service by addressing concerns promptly and professionally, ensuring repeat business from satisfied clients.
- Streamlined appointment scheduling and managed time efficiently to accommodate multiple clients per day.
- Collaborated with other booth renters to maintain a clean, organized, and professional work environment within the salon.
- Developed strong relationships with vendors to ensure timely delivery of high-quality products for both professional use and retail sales.
- Maximized productivity by efficiently multitasking, handling appointments, walk-in clients, and retail sales simultaneously.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
Hairstylist
Great Clips Hair Salon
11.2008 - 04.2014
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Counted and documented opening and closing cash amounts daily.
- Determined appropriate hair treatments based on conditions and textures.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Distributed business cards outside of salon to generate new business.
- Built rapport with clients to understand their style preferences and hair care routines.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Initiated referral program, significantly increasing new client acquisition.
- Answered phone calls and emails to schedule client appointments.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
Hair Salon Assistant
M Hovey Salon
05.2001 - 11.2008
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.
- Prepared styling tools for daily use, ensuring all equipment was sanitized and functioning properly for stylist use.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.
- Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
- Offered exceptional service and support to walk-in and scheduled customers.
- Coordinated with product vendors for timely delivery of salon supplies, avoiding any service interruptions.
- Scheduled appointments and managed salon calendar to optimize stylist availability.
- Improved customer experience with prompt and courteous service, resulting in significant rise in repeat clientele.
- Enhanced salon ambiance by maintaining clean and inviting workspace, leading to positive client feedback.
- Established serene and welcoming reception area, making positive first impression on clients.
- Supported marketing initiatives by distributing promotional materials, which boosted customer engagement.
- Initiated client consultation process to better understand customer needs, leading to more personalized service offerings.
- Managed inventory and restocked salon supplies, ensuring seamless daily operations.
- Streamlined checkout process, reducing wait times for clients.
- Assisted senior stylists during hair treatments, contributing to increased customer satisfaction.
- Helped prepare clients for hair service.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Massaged clients' scalp during shampoos.
- Answered phone calls and emails to schedule client appointments.
- Increased revenue through effective customer service and inventory management.
Hairstylist
Affinity Salon And Day Spa
03.1997 - 07.2002
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Distributed business cards outside of salon to generate new business.
- Maintained clean and organized work station, complying with health and safety standards.
- Built rapport with clients to understand their style preferences and hair care routines.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Developed loyal following of clients by providing high-quality services.
- Increased revenue through effective customer service and inventory management.
Education
Cosmetology/Barbering - Cosmetology
Bon Losee Academy of Hair Artistry
Provo, UT03.1997
Diploma -
Timpview High School
Provo, UT05.1995
Skills
- Goal-Oriented
- Email Communication
- Sales Presentations
- Objection handling
- Customer Engagement
- Complaint resolution
- Inbound Call Management
- Customer Needs Assessment
- Customer Account Management
- POS Systems
- Product Demonstration
- Salesmanship
- Attention to Detail
- Time Management
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Active Listening
- Decision-Making
- Relationship Building
- Interpersonal Skills
- Analytical Thinking
- Professionalism
- Problem-solving aptitude
- Sales Techniques
- Food safety and sanitation
Listen to customer’s questions and concerns, and provide answers or responses
Provide information about products and services
Take orders, calculate charges, and process billing or payment
Review or make changes to customer accounts
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Consulted with outside parties to resolve discrepancies and create effective solutions
Responded to customer requests, offering excellent support and tailored recommendations to address needs
Customer-service:
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems quickly
Investigated and resolved customer inquiries and complaints quickly
Promptly responded to inquiries and requests from prospective customers
Interpersonal:
Followed through on all critical inter-departmental escalations to increase customer retention rates
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve goals
Timeline
Customer Sales Advisor
CDS
07.2024 - Current
Senior Hairstylist
Kellie and Company Salon
01.2016 - 05.2023
Hairstylist Booth Renter
The Hair Cottage
04.2014 - 11.2016
Hairstylist
Great Clips Hair Salon
11.2008 - 04.2014
Hair Salon Assistant
M Hovey Salon
05.2001 - 11.2008
Hairstylist
Affinity Salon And Day Spa
03.1997 - 07.2002
Cosmetology/Barbering - Cosmetology
Bon Losee Academy of Hair Artistry
Diploma -
Timpview High School