Hi, I’m
ANGELA AVILA
Anaheim,CA
Summary
Detail-oriented Quality Control Analyst well-versed in qualitative and quantitative analysis techniques. Demonstrated knowledge of policy and procedures within the daily on boarding processes. Strong background in collecting and analyzing quality measures and making recommendations for process and quality improvements.
Overview
26
years of professional experience
Work History
Pacific Western Bank
Quality Control Analyst
05.2021 - Current
Job overview
- Trained and coached existing and new employees on multiple investigative case types and internal control processes.
- Conducted data review and followed standard practices to find solutions.
- Identified and resolved variances to bring products in line with requirements.
- Developed and audited practices, programs and reporting system metrics for optimal efficiency.
- Minimized down time 100% by reducing production rework and recalls,
- Planned and implemented performance improvement and quality assurance programs.
Pacific Western Bank
Retirement Specialist
05.2017 - 05.2022
Job overview
- Technical and remote communication knowledge work Independently with excellent time and task management Listening Skills
- Assist customers and field branches with IRA questions providing answers and support via phone and e-mail
- Provide IRA training for all new employees and to field branch employees
- Create Workflow Job Aids for field branches and department team
- Administrator of Retirement accounts, deceased claims, distributions, rollover,transfers, conversions, withholding request, and Government Reporting
- Solve error resolutions on non-post for field branches and department team
- Keeper of record filing and files maintenance request
- Audit field branch IRA documents and transactions for accuracy in compliance with state, federal, and bank standards.
- Updated clients on changes in tax laws and other regulations affecting investments
- Educated clients on potential risks and rewards associated with various investments
IMAGING
PATIENT COORDINATOR
08.2012 - 08.2017
Job overview
- Assist with setup, preparation and packaging of technical equipment
- Coordinate safe transportation of patients to and from unit as well as preliminary positioning for exam/complex and advanced exam positioning while ensuring patients comfort during process
- Provided assistance with medical paper work and with medical emergencies during testing as needed
- Administrative duties such as answering phones, scheduling new appointments, scanning
- Collected co-pays and checked inpatients
- Preparing final reports and CD's for patients and referring doctor
- Insurance and prescription verifications
- Screen and prepare Patients for MRIScan
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Aided in development and betterment of patient management and workflow processes.
- Assist technologist with patient diagnostic imaging and film processing as directed
- Upheld confidentiality requirements and regulatory compliance guidelines
- Managed hospital admissions and patient flows while organizing patient care
- Educated patients by explaining preparation instructions for upcoming procedures and tests
KERLAN, ORTHOPAEDIC
CLINICAL MEDICAL ASSISTANT
08.2013 - 05.2017
Job overview
- DR. VERNON B WILLAIMS NEUROLOGIST,
- Assist Dr. Williams and Fellow in daily clinic
- Prepare Patients Prescriptions/Ru90’s/Schedule Appointments with accuracy
- Prepare and monitor Patients for EEG-BNA, MeRT/EMG-NCV (Certified)
- Ultrasound guided injections (Certified)
- Obtain pre-authorization request for private insurance and Work Compensation
- Prepare RFA’s for Work Compensation Patients
- EMR Experience
- Prepare Monovisc/Synvisc, PRPinjections
- Documented vital signs and health history for patients in clinic and hospital environments
- Prepared and administered medications to alleviate patient symptoms
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions
- Assisted with patients, supported physical, and emotional needs across multiple sites and locations
- Supported patients across various hospitals with both physical and emotional needs
- Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels
KAPIOLANI WOMEN’S MEDICAL CENTER
CERTIFIED LASER TECHNICIAN
10.2006 - 06.2010
Job overview
- Performed body hair removal as well as acne treatments, skin rejuvenation and laser peel treatments (Gemini, VenusLaser)
- Collected co-pays and checked inpatients
- Performed quality professional skincare services to meet clients' needs within scope of practice and licensing guidelines
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals
- Customized facial and body treatments to craft personalized sessions and recommended home care regimen to achieve desired results
- Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations
- Participated in and helped organize events to promote brand image and awareness and maximize sales
- Built strong relationships with customers to drive repeat business
- Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences
- Worked with medical staff to develop and maintain post-surgery skin care regimens
INVESTMENT & LOAN
IRA SPECIALIST, IRA TRAINER, OPERATIONS ASSISTANT FREMONT
10.1997 - 02.2006
Job overview
- Assisted customers and field branches with IRA questions providing answers and support via phone, e-mail, and classroom setting
- Administered Retirement account deceased claims, distributions, rollover, transfers, conversions, withholding request, and reviewed IRA distributions and conducted research
- Helped with error resolutions and file maintenance and Handled all operation questions as well as system inquiries from all branches
- Managed filing Preparer and conducted IRA training classes for all new employees and to field branch employees
- Notified customers of any levy’s and reclamations needed on accounts before processing
- Conducted maintenance for bad TIN/backup withholdings, recorded CTR filings through system
- Processed Wires, ACH report
Education
EMG/NVCCity Of Los Angeles, CA
EEG/MERT, EEG/BNA, INTERACTIVE METRONOME
Certificate of Completion all within clinical settings
2016
Modern Technology SchoolFountain Valley, CA
CERTIFIED MEDICAL ASSISTANT, MODERN TECHNOLOGY
Certificate of Completion
2015
ATI College - Santa AnaSanta Ana, CA
Certificate
06.2012
LASER HAIROahu Hi
REMOVAL TECHNICIAN
Certificate of Completion in clinical setting
10.2006
Skills
- Written and Verbal Communication Skills
- Creativity
- Critical Thinking
- Audit Processes
- Testing Procedures
- Report Creation
- Training Implementation
- Corrective Actions
- Testing Protocols
- Reading Comprehension
- Risk Assessment
- Work Orders
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Control Analyst
Pacific Western Bank
05.2021 - Current
Retirement Specialist
Pacific Western Bank
05.2017 - 05.2022
CLINICAL MEDICAL ASSISTANT
KERLAN, ORTHOPAEDIC
08.2013 - 05.2017
PATIENT COORDINATOR
IMAGING
08.2012 - 08.2017
CERTIFIED LASER TECHNICIAN
KAPIOLANI WOMEN’S MEDICAL CENTER
10.2006 - 06.2010
IRA SPECIALIST, IRA TRAINER, OPERATIONS ASSISTANT FREMONT
INVESTMENT & LOAN
10.1997 - 02.2006
EMG/NVC
EEG/MERT, EEG/BNA, INTERACTIVE METRONOME
Certificate of Completion all within clinical settings
Modern Technology School
CERTIFIED MEDICAL ASSISTANT, MODERN TECHNOLOGY
Certificate of Completion
ATI College - Santa Ana
Certificate
LASER HAIR
REMOVAL TECHNICIAN
Certificate of Completion in clinical setting