Angela Bacak
Customer Service Representative
Tallahassee,FL
Summary
Knowledgeable and dedicated customer service professional with experience in Homeowners Insurance. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Fast learner who feels confident that any new skills that will be needed to succeed in this role can be quickly acquired.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Southern Fidelity Insurance Company
Tallahassee, FL
07.2019 - Current
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Responded to customer requests for products, services and company information.
- Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
- Documented customer contact in ImageRight to maintain record of customer interactions and elevate quality of service.
- Verified and updated customer contact details in POINT to build and maintain accurate customer database.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Communicated professionally with colleagues, freelancers and clients.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction .
- Handled over 50 calls per shift retrieving customer data, presenting relevant policy information and cancelling services.
Server, Bartender, Caterer
Mom & Dad's Italian Restaurant
Tallahassee, Florida
06.2010 - Current
- Collaborated with clients to plan event venues, menus and budgets.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Trained numerous servers and bartenders on drink preparation, menu items, product promotion and increasing wine sales.
Office Assistant
CPA Accounting
Tallahassee, FL
08.2008 - 05.2010
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Coordinated, scheduled and arranged business meetings.
- Scheduled more than 15 appointments per day for accountants.
Education
Bachelor of Science - Human Science
Florida State University
Tallahassee, FL05.2019
Associate of Arts -
Tallahassee Community College
Tallahassee, FL05.2015
Skills
- Customer Data Confidentiality
- Call Documentation
- Needs Assessment
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Responding to Difficult Customers
Certification
- Licensed 4-40
4-40 License
November 10, 2019
Timeline
Customer Service Representative
Southern Fidelity Insurance Company
07.2019 - Current
Server, Bartender, Caterer
Mom & Dad's Italian Restaurant
06.2010 - Current
Office Assistant
CPA Accounting
08.2008 - 05.2010
Bachelor of Science - Human Science
Florida State University
Associate of Arts -
Tallahassee Community College
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