Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Bacorn

Maryville,TN

Summary

Dynamic office coordinator with expertise in healthcare administration at Blount Memorial Hospital. Proven track record in enhancing patient relations and ensuring HIPAA compliance. Skilled in multitasking and organization, leading to improved office efficiency. Adept in insurance verification and electronic health records management.


Overview

19
19
years of professional experience

Work History

Office Coordinator

Blount Memorial Hospital
03.2019 - Current
  • Answer and manage incoming and outgoing calls while recording accurate messages for distribution to medical staff.
  • Provide administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Track medical records, file documents, and maintain communication to manage office activities.
  • Ensure compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
  • Maintain a high level of confidentiality by handling sensitive patient information with discretion and care.
  • Support billing staff by making corrections to invoices and insurance submissions.
  • Communicate with patients, insurance companies and providers through phone calls and emails concerning formularies and coverage limits.
  • Create memoranda and documents to relay important information to staff.
  • Coordinate luncheons with Pharmaceutical Representatives.
  • Maintain an updated list of employee credentials and notify staff when professional licenses and certifications approached expiration.
  • Manage inventory levels effectively, ensuring adequate supplies are available for daily operations without excess waste or cost.
  • Provide exceptional customer service to patients, addressing concerns promptly and professionally.

Patient Access Representative

Blount Memorial Hospital
03.2019 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Verified patient insurance eligibility and entered patient information into system.
  • Delivered support to medical staff in completion of patient paperwork.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Stock Manger

The Childrens Place
05.2006 - 03.2019
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
  • Set up displays of merchandise to market new products to customers.
  • Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
  • Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
  • Managed team of stock clerks to ensure efficient and error-free stock handling.
  • Increased customer satisfaction with timely and accurate order fulfillment.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Exhibited excellent people skills during interaction with employees and customers.

Education

Sevier County High School
Sevierville, TN

Skills

  • Adept in Outlook and Excel
  • Electronic Health Records
  • Office administration
  • Schedule coordination
  • Patient relations
  • Insurance verification
  • HIPAA compliance
  • Healthcare administration
  • Medical knowledge and terminology
  • Multitasking and organization

Timeline

Office Coordinator

Blount Memorial Hospital
03.2019 - Current

Patient Access Representative

Blount Memorial Hospital
03.2019 - Current

Stock Manger

The Childrens Place
05.2006 - 03.2019

Sevier County High School

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