ANGELA BADER
Poway,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
Work History
Banquet Server
Rancho Bernardo Inn
09.2021 - Current
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
Manager
9Round Rancho Bernardo
01.2017 - Current
- Managed two 9Round gyms - Responsible for Hiring and training new staff - Complete all Payroll processing - Lead Meetings with staff and 9Round Home Office to discuss new sales tactics - Improved new memberships by 35% YOY - Train members, sell prospects into new membership, and successfully build strong relationships to maintain current members - Inspired team to achieve 93%-member satisfaction YOY and through COVID closures
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
9Round San Marcos
07.2019 - 05.2020
- Closed due to COVID
- Meetings with staff and 9Round Home Office to discuss new sales tactics
- Training members, selling prospects into new membership, and maintaining old members
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Server Supervisor
Sushi Lounge of Poway
08.2008 - 01.2017
- Provide customers with exemplary service
- Helping in catering during house/company parties
- Attending meetings to help improve the store in sales.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Key Holder /Server Shift Leader
TGI Fridays
10.2000 - 10.2014
- Improved customer service by projecting friendly and knowledgeable attitude.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Managed store personnel by delegating tasks and supervising daily operations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained newly hired sales team in upselling techniques.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Education
Bachelor of Arts - Kinesiology – Physical Education
San Diego State University
San Diego, CA2010
Associate of Arts - Transfer Studies
San Diego Miramar College
San Diego, CA2010
High School Diploma -
Scripps Ranch High School
San Diego, CA2000
Skills
- 9Round Certified
- Knowledge of Club Ready system
- Knowledge of Aloha system
- Knowledge of Micro system
- Knowledge of Breadcrumb system
- Administrative experience - Ability to manage multiple projects at one time, lead multi-unit 9 round gyms, daily coordination of schedules and managing member requests, able to communicate effectively and quickly build rapport with clientele
- Take pride and excel in fast pace environment while providing world class service for internal and external customers
- Customer Relationship Management
- Business Planning
- Additional skills
- Administrative experience - Ability to manage multiple projects at one time, lead multi-unit 9 round gyms, daily coordination of schedules and managing member requests, able to communicate effectively and quickly build rapport with clientele
- Take pride and excel in fast pace environment while providing world class service for internal and external customers
- Additional skills
- Administrative experience - Ability to manage multiple projects at one time, lead multi-unit 9 round gyms, daily coordination of schedules and managing member requests, able to communicate effectively and quickly build rapport with clientele
- Take pride and excel in fast pace environment while providing world class service for internal and external customers
Additional Information
- I have been in charge of two 9Round gyms for two years until the Coronavirus and Government mandates forced all gyms and Fitness industry facilities to close their doors until it was deemed acceptable to reopen. During the closures, I pride myself on maintaining contact with all staff and members. Once we were able to reopen the gym with new CDC guidelines, I was able to keep our doors open even with the constant change of California’s Tier system, moving us from indoor to outdoor. Currently, I am currently Manager at only one of our locations, after the second location closed (San Marcos). I am currently in the process of closing the Rancho Bernardo location due to the term of the owners contract ending after 10 years. I am a fast learner and extremely hard worker, I would love to talk more about the possibility of what I can bring to the table.
Timeline
Banquet Server
Rancho Bernardo Inn
09.2021 - Current
Manager
9Round San Marcos
07.2019 - 05.2020
Manager
9Round Rancho Bernardo
01.2017 - Current
Server Supervisor
Sushi Lounge of Poway
08.2008 - 01.2017
Key Holder /Server Shift Leader
TGI Fridays
10.2000 - 10.2014
Bachelor of Arts - Kinesiology – Physical Education
San Diego State University
Associate of Arts - Transfer Studies
San Diego Miramar College
High School Diploma -
Scripps Ranch High School
Similar Profiles
Xochitl ArvizuXochitl Arvizu
Front Desk Agent at Rancho Bernardo InnFront Desk Agent at Rancho Bernardo Inn
Carly JenningsCarly Jennings
Spa Front Desk Supervisor at JC Resorts - Rancho Bernardo InnSpa Front Desk Supervisor at JC Resorts - Rancho Bernardo Inn
Jason RochaJason Rocha
Bartender and Restaurant Server at Hilton Garden Inn Rancho BernardoBartender and Restaurant Server at Hilton Garden Inn Rancho Bernardo