Angela Bagwell
Business Office Management
Belton,SC
Summary
Accomplished Administrative Support professional practiced at addressing all facets of business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Offering diplomatic and professional communication, strong time management and multitasking expertise.
Overview
22
22
years of professional experience
Work History
Business Office Director
Dominion Senior Living
10.2021 - Current
- Facilitated training sessions for employees, ensuring they had the necessary skills to excel in their roles within the organization.
- Created detailed financial reports for upper management, allowing for informed decision making.
- Provided guidance and support to employees during challenging situations or periods of change within the company.
- Oversaw all aspects of human resources, including hiring, onboarding, and employee evaluations.
- Communicated with insurance providers to resolve payment and coverage issues.
- Hired, trained, and motivated well-qualified staff.
- Maintained accurate records regarding payroll processing, benefits administration, and other HR-related tasks as needed.
- Monitored inventory levels for office supplies; proactively ordering when necessary.
- Implemented effective filing system, greatly improving document organization and retrieval times.
- Maintained strict confidentiality when handling sensitive information related to company operations, employee records, and financial data.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Created organized filing system to manage department documents.
H. R. Manager
Senior Helpers
Greenville, SC
02.2020 - 10.2021
- Developed succession plans and promotion paths for all staff
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands
- Built external tools to automate program operations and deliver user-friendly implementation
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties
- Streamlined HR efficiencies, coordinated new hire orientations and provided on-boarding and training for new employees
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
Sales and Marketing Assistant
The Woodlands At Furman
Greenville, SC
04.2007 - 09.2019
- Collaborated with team of 4, increasing sales and resulting in 100% occupancy
- Support marketing team by assisting with tours, telephone inquiries, hosting functions, and community outreach
- Receive departmental incoming phone inquiries and walk-ins, meet and greet visitors in a welcoming manner
- Data entry of all new leads and sales counselor assignments
- Manage supply of all marketing collateral
- Administrative duties such as: prepare and distribute reports and mailings to appropriate management, regional staff and investors; maintain files; and keep time, expenses and commission sheets for all sales staff and personnel
- Operate and administer Prospect Tracking System
- Complete phone contacts (conversations), appointments, assist with seminar presentations, conduct individual presentations and communicate deposit expectations with prospects
- Interface with and turn leads into residents of the community utilizing professional selling skills
Customer Service Representative
Interfilm Holdings, Inc
Easley, SC
01.2006 - 03.2007
Head Teller
Carolina First Bank
Anderson, SC
05.2002 - 07.2006
Skills
- Professional Administrative support
- Excellent customer service
- Excellent Organization Skills
- Administrative Functions
- Microsoft Office Suite
- Data Entry
- Critical thinker
- Event planning
- Meeting preparation
- Strong verbal communication
- Database management
- Budgeting
- Employee Timesheet Processing
- Employee Performance Evaluations
- Accounts Payable and Receivable Auditing
- Active Listening
- Event Coordination
- Payment Collection
- Report and Document Preparation
Accomplishments
- Awarded "Employee of the Month" on three different occasions for delivering outstanding administrative support and customer service
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for prospects and existing clients
- Corporate wide "2014 Marketing Assistant of the Year"
Timeline
Business Office Director
Dominion Senior Living
10.2021 - Current
H. R. Manager
Senior Helpers
02.2020 - 10.2021
Sales and Marketing Assistant
The Woodlands At Furman
04.2007 - 09.2019
Customer Service Representative
Interfilm Holdings, Inc
01.2006 - 03.2007
Head Teller
Carolina First Bank
05.2002 - 07.2006
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