Angela Bailey
Customer Service
Columbus,OH
Summary
Proven leader in customer engagement and team collaboration, I excelled at Certified Oil by enhancing customer loyalty and mentoring staff to peak performance. Skilled in cash handling and problem-solving, I consistently ensured operational excellence and a positive shopping experience, driving significant improvements in service levels.
Overview
2
2
years of professional experience
Work History
Sales Associate
Bargain Hunt
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cashier Team Lead
Certified Oil
08.2023 - 02.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Lead Cashier
Speedway Gas Station
01.2022 - 04.2023
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
Education
Therapist -
Medical Message Therapist
Columbus, OHSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Multi-tasking strength
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Outgoing Personality
- Cash Handling
- Money Handling
- Flexible Schedule
- Upselling
- Cleaning techniques
Timeline
Sales Associate
Bargain Hunt
07.2024 - Current
Cashier Team Lead
Certified Oil
08.2023 - 02.2024
Lead Cashier
Speedway Gas Station
01.2022 - 04.2023
Therapist -
Medical Message Therapist