Angela Baker
Sykesville,MD
Summary
Service-oriented manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
10
10
years of professional experience
Work History
Center Manager
European Wax Center
Ellicott City, And Pikesville, MD
01.2023 - Current
- Developed, implemented, and managed center's budget.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Recruited new employees by conducting interviews and orientations for new hires.
- Developed strategies to increase sales revenue within the center.
- Monitored stock levels at the center in order to determine when additional supplies or products should be ordered from vendors.
- Coordinated events such as product launches or promotional activities within the center.
- Reviewed and submitted accurate bi-weekly payroll to satisfy human resources obligations and maintain high employee satisfaction.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
General Manager
Hand and Stone
Columbia, MD
07.2021 - 01.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Administered employee discipline through verbal and written warnings.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Formed and sustained strategic relationships with clients.
Store Manager
Walmart
Sykesville, MD
01.2020 - 07.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Prestige Sales Manager
Ulta Beauty Inc.
Sykesville, MD
01.2014 - 01.2020
- Implemented strategies for upselling products and services to existing customers.
- Led weekly meetings with the sales team to review progress towards goals and objectives.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve revenue goals.
- Directed and coordinated products, services and sales activities.
- Supported sales team members to drive growth and development.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
Education
High School Diploma -
Glenelg High
Glenelg, MD05-1992
Skills
- Data Analysis
- Sales proficiency
- Financial Reporting
- Regulatory Standards
- Sales management
- Staff hiring
- Staff Development
- Sales expertise
Timeline
Center Manager
European Wax Center
01.2023 - Current
General Manager
Hand and Stone
07.2021 - 01.2023
Store Manager
Walmart
01.2020 - 07.2021
Prestige Sales Manager
Ulta Beauty Inc.
01.2014 - 01.2020
High School Diploma -
Glenelg High