Angela Baker
Customer Service/Technical
Bridgeton,MO
Summary
Dependable Technician with skills to resolve most technical issues along with attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
20
20
years of professional experience
Work History
Day of Job Rep III - Help Desk Support
Spectrum
01.2008 - 12.2023
- Provided customer service by answering product and service related questions.
- Assisted technicians out installing cable, phone and internet remotely.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Participated in training sessions designed to improve overall job performance.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Supplying help desk support to DOJ reps I&II, technical support.
Technician
TEKsystems
02.2004 - 01.2008
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
- Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ05-2011
Skills
- Records Management
- Customer Relations
- Retention Strategies
- Telecommunications Expertise
- Cross-Functional Team Development
- Network Development
- Customer Support
- Telephone Reception
- Technical Troubleshooting
- Problem-Solving Strengths
- Account Servicing
- Product Promotion
Affiliations
Involved on election board with calculating votes
Timeline
Day of Job Rep III - Help Desk Support
Spectrum
01.2008 - 12.2023
Technician
TEKsystems
02.2004 - 01.2008
Bachelor of Science - Information Technology
University of Phoenix