Angela Baker
Acme,MI
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Greeter
Traverse Dental Associates
08.2021 - Current
- Provided excellent customer service to create positive experiences and build patient trust.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped patients complete necessary medical forms and documentation.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Managed patient billing processes for timely, accurate payments.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
High School Diploma -
Central High School
Traverse City, Mi05.1983
Skills
- Incoming Call Reception
- Dental Staff Support
- Dental Terminology Knowledge
- Understanding of Confidentiality Laws
- Patient Documentation
- Managing Patient Records
- Patient Dental Histories
- Excellent Multitasking Capabilities
- Records Management
- Medical Records Verification
- Verbal and Written Communication
- Patient Service
- High-Volume Environments
- Medical Chart Management
- Team Collaboration
- Front Office Management
- Medical Recordkeeping
- Patient Health Information Access
- Appointment Scheduling
- Answer Telephones
- Organization and Time Management
- Payment Plan Options
- Message and Report Transcription
- Adaptable and Flexible
- Office Coordination
- Calendar and Appointment Management
- Reminder Calls
- Payment Scheduling and Collection
- Prescription Refills
- Taking Client Histories
- Route Messages
- Team Meetings
- Schedule Patients
Timeline
Greeter
Traverse Dental Associates
08.2021 - Current
High School Diploma -
Central High School