Angela Mendiola-Baker
Tacoma,WA
Summary
Personable Receptionist offering well-developed skills in telephone etiquette, relationships, and data entry. Pursuing a position in a busy setting where focus and dedication are highly sought.
Highly-enthusiastic Customer Service professional with 4 years of customer interface experience. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
2026
2026
years of professional experience
Work History
Freight Handler
Express Professionals
Kent, WA
10.2024 - Current
- Maintained accurate records of freight received and shipped out.
- Provided assistance in maintaining a safe working environment by adhering to safety protocols set by the company management team.
- Collaborated with supervisors to identify improvements in shipping and receiving processes.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Followed safety procedures when handling hazardous materials.
- Prepared goods for shipment by wrapping and protecting them according to specifications.
- Inspected freight for damages and discrepancies against shipping documents.
- Reviewed size and weight of packages to verify conformance with service requested.
- Verified shipping labels as orders came in.
- Maintained cleanliness and safety standards in the work area.
- Communicated with carriers concerning pick-up times and routes for deliveries.
Guest Service Representative/Asst. General Manager
Extended Stay America
09.2023 - 11.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Dental Front Office Receptionist
The Local Dentist
Federal Way, Washington
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Assisted in maintaining an organized front desk area at all times.
- Greeted and welcomed patients in a friendly and professional manner.
- Verified, updated and entered patient information into system.
- Performed clerical duties such as photocopying, faxing, scanning and mailing documents when necessary.
- Updated patient records regularly following each visit or procedure performed.
- Verified patient information to ensure accuracy of records.
- Communicated with patients with compassion while keeping medical information private.
- Assisted with the preparation of documents such as medical histories, insurance forms and consent forms.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
Medical Assistant
Federal Way Primary Care
05.2011 - 06.2012
- Cleaned and disinfected chairs and equipment according to facility policy.
- Read and recorded temperature, pulse and respiration.
- Cleaned, disinfected, and prepared rooms for the next patient.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Answered appointment calls.
- Safely disposed of used and contaminated supplies.
- Assisted patients in preparation for examinations, assessing and recording vital signs.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Cashier
Walmart
01.2007 - 01.2009
- Cleaned and organized register counters.
- Accepted cash, check, credit and debit payments in an accurate and efficient manner.
- Processed customers orders by efficiently scanning items, weighing fruit and vegetables and accurately coding special items.
- Tallied cash at the end of each shift and handled discrepancies according to company policies.
- Bagged purchased items properly to prevent delicate products from breakage.
- Repeated orders to customers to ensure accuracy.
- Provided a high level of service by helping customers find the specific products.
- Maintained clean, tidy and organized checkout areas.
- Answered customer quests, provided store information and escorted to desired store areas.
Cashier
Target
01.2005 - 01.2008
- Carried bags and offered other forms of assistance to patrons and customers needing extra help.
- Maintained store areas in a neat and clean fashion for a professional appeal.
- Managed money under the till of register and made frequent money transactions for customers.
- Declined to sell alcoholic products to intoxicated individuals.
Education
Medical Assisting
Everest College
Tacoma, Wa, United States2010
Skills
- MS Office proficiency
- Effective communication
- Energetic work attitude
- Multi-line telephone skills
- Flexible
- Clean and neat nature
- Office equipment operations
- Data entry
- Team Player
- Team Leadership
- Customer Relations
- Relationship Building
- Motivation
Timeline
Freight Handler
Express Professionals
10.2024 - Current
Guest Service Representative/Asst. General Manager
Extended Stay America
09.2023 - 11.2024
Medical Assistant
Federal Way Primary Care
05.2011 - 06.2012
Cashier
Walmart
01.2007 - 01.2009
Cashier
Target
01.2005 - 01.2008
Dental Front Office Receptionist
The Local Dentist
Medical Assisting
Everest College
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