Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

Angela Baker

Lacey,WA

Summary

Human Resource professional with experience supporting compensation, payroll, and employee relations functions in a high-performance environment. Proven ability to work in collaboration with management, supervisors, and staff to ensure compliance with organizational policies and legal regulations. Currently seeking to leverage my skills and knowledge in HR consulting to contribute as a Human Resource Consultant 1 with the Washington State Patrol, focusing on compensation strategies, organizational development, and enhancing HR service delivery.

Overview

5
5
years of professional experience

Work History

Human Resource Consultant Assistant 2

Washington State Patrol
10.2024 - Current
  • Compensation Consultation: Provide consultation on employee compensation, assisting in salary setting for promotions, transfers, and acting pay, ensuring full compliance with CBAs, WACs, RCWs, and federal/state regulations.
  • HRMS Expertise: Serve as the primary HRMS resource for resolving compensation, payroll, and personnel action inquiries, ensuring accurate and efficient processing of employee data.
  • Employee Action Processing: Prepare Employee Action Request (EAR) forms for a variety of personnel actions, including promotions, transfers, rehires, and new hires, ensuring all documentation is accurate and compliant with policies.
  • Effective Communication: Draft professional notifications and formal communications, ensuring all personnel actions are clearly articulated to employees in alignment with agency procedures and policies.
  • Log Maintenance & Process Improvement: Maintain and optimize logs related to HR actions, ensuring efficiency and accuracy across multiple HR functions.
  • HR Training Support: Assist in the creation and presentation of training materials, contributing to HR-related training sessions for staff and management.
  • Customer Service Focus: Address HR-related inquiries from all levels of agency staff, offering practical solutions and guidance while maintaining a professional and approachable demeanor.
  • Policy Adherence & Compliance: Ensure all actions align with CBAs, WACs, RCWs, and other applicable policies, guaranteeing compliance and adherence to agency standards.
  • Successfully resolved complex compensation issues with minimal escalation, improving the overall customer experience.

Administrative Assistant

Fairway Independent Mortgage
05.2021 - 05.2024
  • Answered inquiries and provided superior customer service to clients.
  • Communicated with customers daily to request information and complete paperwork.
  • Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
  • Assembled important paperwork and disclosures for borrower.
  • Liaised with clients to guide through loan closing process and skillfully handle any concerns.
  • Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.

Mortgage Underwriter

Land Home Financial
09.2020 - 05.2021
  • Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.
  • Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
  • Created and implemented underwriting procedures and strategies to accurately and efficiently process loan applications.
  • Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.

Education

Criminal Justice

Pierce Community College

High School Diploma -

North Thurston High School
06.1995

Skills

  • Human Resource Management Systems (HRMS)
  • Data Analysis & Reporting
  • Employee Relations & Consultation
  • Customer Service & Communication
  • Time management
  • Process Improvement & Efficiency
  • Problem-solving abilities
  • Legal Documentation
  • HR policies and procedures
  • Employee Action Request (EAR) Forms
  • Compliance with WACs, RCWs, CBAs, and federal regulations

REFERENCES

Malcolm Miller - Deputy Mayor of Lacey

Phone: 360-556-3322


Suzanne Clark - Sales Manager/ Loan Officer

Phone: 253-375-3271


Dennis Marks - UNFI Manager

Phone: 360-561-4901

Timeline

Human Resource Consultant Assistant 2

Washington State Patrol
10.2024 - Current

Administrative Assistant

Fairway Independent Mortgage
05.2021 - 05.2024

Mortgage Underwriter

Land Home Financial
09.2020 - 05.2021

Criminal Justice

Pierce Community College

High School Diploma -

North Thurston High School

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