Angela Baker
Taylorsville,MS
Summary
Retail management professional with history of improving operational efficiency and driving store profitability. Known for fostering team collaboration and achieving consistent results. Adaptable to changing retail trends and skilled in inventory management and customer relationship building.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Operations Manager
Champion Retail Homes
07.2015 - Current
- The Retail Operations Manager (ROM) is responsible for overseeing the daily operational, administrative, and service functions of the retail location. This includes managing office workflow, vendor coordination, customer contract closings, service order processing, and overall customer service. The ROM ensures seamless collaboration between the sales, service, accounting, and corporate support teams to deliver an exceptional customer experience and maintain operational excellence.
- Oversee all aspects of day-to-day retail office functions and compliance with internal policies.
- Coordinate and track contractor schedules for home installations and warranty/service work.
- Manage invoicing, billing, and collections in coordination with the corporate accounting team.
- Support GM and sales team by ensuring administrative functions are accurate and efficient.
- Process customer financing documentation and ensure completeness for lender funding.
- Act as liaison between customers, lenders, and title companies to facilitate timely closings.
- Maintain accurate records using Microsoft Office applications and internal systems.
- Prepare, assign, and monitor service work orders.
- Direct contractors and vendors with clear instructions to ensure efficient work completion.
- Review and approve service-related invoices and confirm recoverability of labor and parts.
- Monitor service issue resolution and promote customer satisfaction throughout the process.
- Serve as a main point of contact for customer inquiries related to service, funding, and delivery timelines.
- Provide timely updates to internal stakeholders and external partners.
- Resolve customer complaints with professionalism and urgency.
- Identify and implement process improvements to enhance operational efficiency and service delivery.
- Collaborate with corporate and store-level leadership to streamline systems and workflows.
- Monitor performance metrics and ensure alignment with company goals and expectations.
- Industry: Manufactured Housing – Retail Division
- Job Type: Full-Time
Education
Bachelor's degree - Business, Operations Management, Or Related Field
Jones County Junior College
Ellisville, MSSkills
- Store operations
- Health and safety
- Operational efficiency
- Store planning
- Staff management
- Staff motivation
- Inventory control
- Employee scheduling
- Recruitment and hiring
Certification
- CPM - Certified Professional Manager
Timeline
Retail Operations Manager
Champion Retail Homes
07.2015 - Current
Bachelor's degree - Business, Operations Management, Or Related Field
Jones County Junior College
Work Environment
- Professional retail center setting with in-person customer interaction
- Moderate noise level; occasional outdoor exposure during home walkthrough or deliveries
- Able to sit, stand, and walk throughout the day; occasional lifting of up to 25 lbs.