Angela Baldelmor
Houston,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and administrative support, notably at Marriott. Excelled in multitasking and prioritization, seamlessly managing front desk operations and enhancing customer satisfaction. Fluent in Spanish, adept at fostering positive client interactions and efficiently handling cash transactions. Proven track record of improving operational efficiency and delivering exceptional service.
Overview
23
23
years of professional experience
Work History
Front Desk Receptionist
Marriott
Houston, TX
03.2024 - 01.2025
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained a clean and organized reception area to uphold company image.
- Updated and maintained office policies and procedures.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Handled incoming and outgoing mail and packages.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Greeted visitors warmly and directed them to correct personnel or office.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Child Care Provider
Self Employed
Houston, TX
03.2020 - 12.2023
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Sanitized toys and tables to maintain clean, safe environment.
- Assisted children in development of social, communication and problem-solving skills.
- Maintained safe, healthy and comfortable childcare environment.
- Created safe, learning-focused environment for children under care.
- Cared for physical, emotional and spiritual needs of children.
- Balanced schedules to promote optimal rest, play and educational periods.
- Maintained developmentally appropriate environment.
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Provide positive mentorship for social and emotional skills development through behavior and speech activities.
Customer Service Associate
Stripes Stores
Houston, TX
09.2016 - 03.2020
- Operated multi-line phone system and online messaging system to communicate with customers.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Customer Service Attendant
Quick Stop Gas Station
Conroe, TX
01.2014 - 05.2016
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Oversee sale of gasoline and retail items - snacks, electronics, souvenirs etc.
- Restock products to shelves, check expiration dates, ensure only fresh/intact products are sold.
- Charge customers for cash and debit/credit card purchases using our POS system.
- Provide customers with their change (if applicable) and a receipt upon purchase.
- Initiate fuel pump upon payment from a customer.
- Verify ID on lottery ticket sales and track lottery ticket sales in compliance with state law.
- Check for valid ID for any attempted purchases of alcohol or tobacco products.
- Keep inside and outside of property clear of garbage and mess (bathroom, floors, windows, exterior, gas pumps, shelves, counter, etc.).
Home Maker
Self-employed
Houston, TX
08.2011 - 12.2013
- Internet & computer skills
- Written and verbal communication
- Organizational skills
- Multi-tasking
- Time management skills
- Ability to work under pressure
- Decision making
- Self-motivation
- Conflict resolution
- Leadership
- Adaptability
- Teamwork
Receptionist
IMI Cornelius
Glendale Heights, IL
03.2002 - 07.2011
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Updated and recorded customer or client information to maintain accounts.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Reported suspicious individuals to supervisor.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Pulled and organized requested documentation.
Skills
- Behavior Management Techniques
- Recordkeeping Requirements
- Attention to Detail
- Customer Service
- Positive Attitude and Energetic
- Call Answering and Routing
- Multitasking and Prioritization
- Verbal and Written Communication
- Customer Service-Oriented
- Greeting and Seating Clients
- Customer Assistance and Interaction
- Fluent in spanish
- Cash Transactions
- Hospitality Services
- Listening Skills
Languages
Spanish- Bilingual
Timeline
Front Desk Receptionist
Marriott
03.2024 - 01.2025
Child Care Provider
Self Employed
03.2020 - 12.2023
Customer Service Associate
Stripes Stores
09.2016 - 03.2020
Customer Service Attendant
Quick Stop Gas Station
01.2014 - 05.2016
Home Maker
Self-employed
08.2011 - 12.2013
Receptionist
IMI Cornelius
03.2002 - 07.2011