Angela Balta
West Hollywood,US
Overview
37
37
years of professional experience
Work History
Jewelry Sales Associate
Bloomingdale's
06.2021 - 09.2022
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Informed customers of current store promotions to encourage additional sales purchases.
- Completed store opening and closing procedures as per company guidelines.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished merchandise from inventory during downtime when stock became low.
- Provided dynamic service to customers through active engagement, direct eye contact and well-honed listening skills.
- Informed customers of upcoming promotions.
- Located merchandise across various stores to address customer needs.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Mentored new sales associates on store return policies and customer service techniques.
- Worked with loss prevention in monitoring shopper behavior.
- Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
Jewelry Sales Associate
Macys Department Store
11.2020 - 06.2021
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Informed customers of current store promotions to encourage additional sales purchases.
- Completed store opening and closing procedures as per company guidelines.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Replenished merchandise from inventory during downtime when stock became low.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Informed customers of upcoming promotions.
- Worked with loss prevention in monitoring shopper behavior.
- Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
Sales Associate
Victoria's Secret
07.2013 - 10.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Supervisor
Herbalife
03.2007 - 04.2009
- Assisted customers with product inquiries and solved problems for customer satisfaction
- Encouraged customer loyalty with excellent service and follow-through
- Managed stock to maintain accurate information.
Travel Agent
American Airlines Sabre
01.1997 - 01.1998
- Work at Home on Reservations
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Before and After School Care Assistant
Seven Day Adventist School
01.1995 - 11.1995
- Supervised free play and other activities to keep children safe.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Monitored children's activities to verify safety and wellbeing.
Daycare Assistant
Arapaho Methodist Day School
01.1995 - 11.1995
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Restocked supplies and personal hygiene products for use by students.
- Supervised free play and other activities to keep children safe.
- Assisted in potty training and other daily hygiene activities to support child development.
Hotel Front Desk Agent
Dallas/Addison Marriott Quorum By The Galleria
03.1994 - 08.1994
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Developed and maintained positive relationships with guests for satisfaction.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
4th Grade Teacher
Collegio Barddal
01.1988 - 12.1988
- Communicated student progress, academic difficulties, or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
- Built positive relationships with parents to involve families in educational process.
- Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
- Collaborated with administrators on classroom policies, management strategies, and discipline.
- Developed and implemented discipline strategies to maintain classroom order.
Associate Banker
BANORTE
03.1986 - 12.1986
- Opened, closed, and updated accounts for customers.
Education
Child Development
Catholic University of Parana
BrazilAssociate of Arts - Digital Photography
Art Institute of Hollywood
North Hollywood, CA2011
Sabre - computer system
International Aviation and Travel Academy
1997
Additional Information
- Duel Citizenship ( Brazilian and American)
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Jewelry Sales Associate
Bloomingdale's
06.2021 - 09.2022
Jewelry Sales Associate
Macys Department Store
11.2020 - 06.2021
Sales Associate
Victoria's Secret
07.2013 - 10.2013
Supervisor
Herbalife
03.2007 - 04.2009
Travel Agent
American Airlines Sabre
01.1997 - 01.1998
Before and After School Care Assistant
Seven Day Adventist School
01.1995 - 11.1995
Daycare Assistant
Arapaho Methodist Day School
01.1995 - 11.1995
Hotel Front Desk Agent
Dallas/Addison Marriott Quorum By The Galleria
03.1994 - 08.1994
4th Grade Teacher
Collegio Barddal
01.1988 - 12.1988
Associate Banker
BANORTE
03.1986 - 12.1986
Child Development
Catholic University of Parana
Associate of Arts - Digital Photography
Art Institute of Hollywood
Sabre - computer system
International Aviation and Travel Academy
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