Angela Barajas
Beach Park,IL
Summary
Driven customer service representative with 2 years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Overture Promotions
Waukegan, IL
03.2023 - Current
- Maintain customer accounts and record account information
- Make product recommendations or services to customers based off their needs and preferences
- Ensure customers are satisfied with their purchase or service
- Upgrade and cancel customer accounts by customer request
- Managed variety of customer service calls to resolve customers issues quickly and efficiently
- Cross trained and provided back up for other customer care representatives when needed
- Built customer loyalty by placing follow up calls for customers who reported product issues
- Replaced orders that customers received either damaged or never received
- Able to stay calm when confronted with angry customers and defuse tense situations
- Receptionist coverage when needed.
- Performed data entry tasks into various software systems accurately and quickly.
Receiving Clerk
Woodland Foods
Waukegan, IL
09.2021 - 03.2023
- Estimated weights, heights and centers of balance to make precise placements
- Ensured that products were delivered on time to proper treatment facility in order to provide exceptional customer service
- Received incoming shipments, compared the contents to associated records, and forward them to the appropriate department
- Would be in charge of the receiving department when supervisor was out of the office
- Walked the floor and checked to see the containers, local, drivers were unloaded safely
- Would have communication with the customer care team in regard to order
- Checked drivers in assigned them to the proper docks
- Processed returns and hand QA the proper documentation
- During inventory week I recorded data manually and by using the computer along with my coworkers, I also verified inventory by comparing the product to the physical counts in stock.
Education
Chino High School
06.2020
Skills
- Customer service
- Microsoft excel
- Call Center
- NetSuite
- Problem Solving
- Strong Time Management
- Strong Attention to detail
- Problem Solver
- Strong Listening Skills
- Inbound Customer Service
- Team building
- Product Recommendations
Certification
- CPR Certified
- Emergency Medical Technician
- Mental Health Workshop
- High School Diploma
Languages
English
Full Professional
Spanish
Professional
Timeline
Customer Care Representative
Overture Promotions
03.2023 - Current
Receiving Clerk
Woodland Foods
09.2021 - 03.2023
Chino High School
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