ANGELA BARBER
Atlanta,GA
Summary
Compassionate Certified Nursing Assistant with extensive background in customer service, insurance, and banking. Delivered high-quality patient care and maintained strong client relationships through effective communication and problem-solving skills. Focused on enhancing patient experiences while supporting diverse administrative and financial services.
Overview
5
5
years of professional experience
Work History
Underwriting Assistant
State Farm Insurance
Atlanta, GA
06.2024 - 05.2026
- Review insurance applications and verify documentation for compliance with guidelines.
- Process endorsements, renewals, and cancellations with accuracy.
- Support underwriters with risk assessments and client information gathering.
Certified Nursing Assistant
Governors Glen
Forrest Park, GA
06.2025 - 08.2025
- Provide daily care and support for residents, including hygiene, mobility, and meals.
- Monitor and document patient conditions, promptly reporting changes to nursing staff.
- Assist healthcare teams in delivering compassionate, high-quality care.
Customer Service Associate
CarMax
Atlanta, GA
06.2022 - 06.2024
- Delivered excellent customer support during car-buying and ownership process.
- Assisted with financing options, service inquiries, and product knowledge.
- Processed transactions, payments, and documentation efficiently.
Member Service Representative
Atlanta Postal Credit Union
Atlanta, GA
12.2022 - 06.2023
- Handled member inquiries, provided accurate account and loan services.
- Opened and managed checking, savings, and CDs; supported online banking..
Universal Banker
Associated Credit Union
Atlanta, GA
01.2022 - 11.2022
- Performed deposits, withdrawals, and account management.
- Opened accounts and cross-sold financial products.
- Processed loan applications and ensured regulatory compliance.
Retail Personal Banker
Fort Sill National Bank
Lovejoy, GA
12.2020 - 01.2022
- Opened accounts and processed loans to enhance customer financial health.
- Processed cash transactions and checks with precision to ensure operational accuracy.
Education
Certified Nursing Assistant -
FAKS Allied Health Education Center
College Park, GABachelor of Science (B.S) - Business Management
Atlanta Technical College
Atlanta, GACore 40 -
Kokomo High School
Kokomo, INSkills
- Insurance Underwriting Support
- Risk assessment
- Medical terminology
- HIPAA compliance
- CRM & Data Entry
- MS Office
- Google Workspace
- Customer Service & Client Relations
- Conflict Resolution & Problem Solving
- Healthcare & Patient Support
Accomplishments
- Delivered compassionate patient care as a CNA, supporting ADLs while maintaining HIPAA compliance and medical standards.
- Streamlined insurance policy processing at State Farm, improving accuracy and turnaround time for underwriting tasks.
- Consistently exceeded customer satisfaction goals at CarMax and Comcast by resolving complex issues and enhancing client experiences.
- Recognized for strong communication and problem-solving skills, bridging customer service expertise with healthcare knowledge.
Timeline
Certified Nursing Assistant
Governors Glen
06.2025 - 08.2025
Underwriting Assistant
State Farm Insurance
06.2024 - 05.2026
Member Service Representative
Atlanta Postal Credit Union
12.2022 - 06.2023
Customer Service Associate
CarMax
06.2022 - 06.2024
Universal Banker
Associated Credit Union
01.2022 - 11.2022
Retail Personal Banker
Fort Sill National Bank
12.2020 - 01.2022
Certified Nursing Assistant -
FAKS Allied Health Education Center
Bachelor of Science (B.S) - Business Management
Atlanta Technical College
Core 40 -
Kokomo High School