ANGELA BARBOZA
Belleville,IL
Summary
Detail-oriented and professional individual with a strong track record of 3 years in customer retention, strategic business planning, and vendor sourcing. Seeking to utilize expertise and skills to excel in the customer assistant representative position at esteemed company.
Overview
6
6
years of professional experience
Work History
Personal Assistant/Caregiver
DORS
01.2022 - Current
- Routinely monitored and recorded patient vitals including blood pressure, temperature, and blood sugar levels
- Experienced in operating Hoyer lifts
- Monitored blood sugar
- Assisted with household needs, such as cleaning, cooking and laundry
- Assisted resident, client and patient with Activities of Daily Living (ADLS)
- Retrieved prescriptions on behalf of client and resident
- Respected patient's privacy and dignity, upholding all policies and HIPAA regulations
Sales Representative
Spectrum
01.2024 - 12.2024
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Customer Service Associate
Walmart
11.2021 - 06.2023
- I have the adaptability to thrive in a fast-paced environment by assisting various customers in a short amount of time
- I deliver excellent customer service to ensure a positive experience
- I am able to multi-task and process different orders and transactions, while still prioritizing efficiency
Cashier/Customer Service
Walgreens
06.2019 - 01.2023
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Carefully handled POS system transactions include credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow
- Actively informed about the latest sales offerings and loyalty programs
Warehouse Associate
Walgreens distribution
02.2022 - 11.2022
- Used problem-solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary
- Answer approximately 200 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs
- Meet and exceed daily productivity goals, including high call volume and appointment setting, and consistently earned top survey satisfaction scores
Inventory Handler
01.2021 - 09.2021
- Transported, organized, labeled and processed over 5,000 items of inventory daily accommodating constantly changing shipment schedules and delivery times
- Perform daily quality checks of inventory, ensuring damaged items were reported and removed for inspection
Education
High School Diploma -
Belleville High School
Belleville, IL06.2021
Skills
- Sales Strategies
- Customer Engagement Skills
- Stocking
- Effective Communication
- Proven Sales Background
- Retail Sales Management
- Cash Handling
- Strategic Operations Planning
- Typing
- Supervising Experience
- Communication skills
- Time Management
Timeline
Sales Representative
Spectrum
01.2024 - 12.2024
Warehouse Associate
Walgreens distribution
02.2022 - 11.2022
Personal Assistant/Caregiver
DORS
01.2022 - Current
Customer Service Associate
Walmart
11.2021 - 06.2023
Inventory Handler
01.2021 - 09.2021
Cashier/Customer Service
Walgreens
06.2019 - 01.2023
High School Diploma -
Belleville High School
Similar Profiles
Michelle BanksMichelle Banks
Caregiver at DORSCaregiver at DORS
Demetra AlexanderDemetra Alexander
Personal Assistant at DorsPersonal Assistant at Dors
Kimberly Lane-WatkinsKimberly Lane-Watkins
Home Health Aide at DorsHome Health Aide at Dors