Angela Barlow
Nashville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Empire Today
12.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Cashier/Customer Service
Kroger
06.2020 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier/Sales Associate
Dollar General
02.2021 - 10.2022
- Welcomed customers and helped determine their needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
Expo Lead/ Prep Cook
Another Broken Egg Cafe
11.2018 - 10.2019
- Maintained a clean and sanitary work environment, adhering to strict health department guidelines and preventing crosscontamination.
- Managed inventory effectively by conducting regular audits and placing orders as needed, ensuring adequate stock levels for daily operations.
- Enhanced customer satisfaction by consistently delivering dishes that met high standards of taste, presentation, and temperature.
Customer Service Representative
Market Strategies International
12.2013 - 08.2018
- Calling various customers and collecting data from different surveys
- Answered constant flow of customer calls with minimal wait times.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate's degree - Medical Healthcare Administration
Grantham University
Little Rock, AR04.2024
Skills
- Customer Service
- Call center experience
- Computer Proficiency
- Data Entry
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
Driver's License
Timeline
Customer Service Representative
Empire Today
12.2023 - 03.2024
Cashier/Sales Associate
Dollar General
02.2021 - 10.2022
Cashier/Customer Service
Kroger
06.2020 - 10.2023
Expo Lead/ Prep Cook
Another Broken Egg Cafe
11.2018 - 10.2019
Customer Service Representative
Market Strategies International
12.2013 - 08.2018
Associate's degree - Medical Healthcare Administration
Grantham University