Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Angela Barlow

Dayton,OH

Summary

Reliable support staff with strong communication skills, adept at managing community assistance programs and deescalating high-tension situations. Proven track record in punctuality and teamwork.

Dedicated professional with extensive experience in community support and customer service. Skilled in managing multiple applications while fostering strong relationships with community members. Committed to enhancing program awareness through effective outreach initiatives.

Dependable support staff specializing in clear communication and deescalation. Successfully navigated complex assistance programs while ensuring timely and accurate service delivery. Eager to apply skills in a role focused on impactful community support.

Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.

Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands.

Resourceful Support Staff Member known for high productivity and efficient task completion. Possess specialized skills in customer service, database management, and problem-solving. Excel in communication, teamwork, and adaptability, ensuring seamless support and operational efficiency in diverse work environments.

Skilled support staff professional with background in providing top-notch administrative assistance. Strengths include effective communication, problem-solving abilities, and multi-tasking skills. Previous roles involved supporting team productivity by managing schedules, resolving issues, and improving processes. Committed to fostering positive work environments and enhancing overall team efficiency.

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.

Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

7
7
years of professional experience

Work History

Support Staff

Community Action Partnership
03.2022 - Current
  • Answer calls from individual community members seeking assistance with their utilities: Such as, AES of Ohio (electric) and Centerpoint Energy (gas).
  • Communicate clearly of state required documents needed for assistance.
  • Receive and review applications and documents with community members in person to schedule appointments for assistance programs.
  • Scan and enter files in agency systems.
  • Participate in community outreach events to make the community aware of programs: Such as, Percentage of income payment plan (PIPP), Home energy assistance program (HEAP), Home weatherization program (HWAP).
  • Deescalate high tension situations.
  • Make follow up calls to request additional information from the community member or inform them of upcoming appointments.
  • Make sure PIPP/HEAP department outgoing mail gets to the post office and incoming mail gets scanned and uploaded to agency systems.
  • Log incoming and outgoing calls.
  • Volunteering at other agencies that serve the community.
  • Work with multiple applications to get information to team members.

Call Center CSR

Victoria's Secret
08.2020 - 09.2021
  • Answered calls from in-person sales associates at stores to assist them with customer issues. Such as problems with gift cards or promotions or offers.
  • Helping customers resolve order issues such as lost or late packages.
  • Locating transactions for customers or store associates.
  • Assisting customers with complaints while maintaining customer loyalty.
  • Placing orders for customers.
  • Working with multiple programs daily to assist customers.
  • Provided professional and exceptional customer service.

Call Center CSR

Infocision
04.2019 - 07.2020
  • Made outgoing calls for Comcast Cable Company to existing customers to upgrade services.
  • Took incoming calls for product recalls.
  • Multitasked with various computer software applications.
  • Took incoming calls for Genrac to set appointments.
  • Provided excellent customer service.

Education

GED -

Some College -

Skills

  • Basic Knowledge of Microsoft Office Applications
  • Dependable
  • Punctual
  • Type 40 WPM
  • Hard working
  • Team worker
  • Great listener
  • Excellent communication skills
  • Deescalation

References

  • Rhonda Moody, Team Lead, 937-341-5000 ext. 117
  • Melinda Spicer, Co-worker, 937-432-8282
  • Tyra Simpson, Mentor, 937-559-4680

Timeline

Support Staff

Community Action Partnership
03.2022 - Current

Call Center CSR

Victoria's Secret
08.2020 - 09.2021

Call Center CSR

Infocision
04.2019 - 07.2020

GED -

Some College -

Angela Barlow