Summary
Overview
Work History
Education
Timeline
Generic

Angela Barnes

Wayne,MI

Summary

I, Angela Barnes foresee myself as a goal-oriented individual with a pleasant personality that knows no restrictions. I'm very dedicated to enhancing daily operations with a disciplined approach. I'm able to work with minimal direction, build relationships with guest. I'm a very upbeat individual seeking a position in a dynamic organization where I can launch my career Associate with over 15 years of experience in auto sales & customer service environments. I'm flexible and approachable, with strong organizational and time management skills. And I'm able to deliver memorable guest experience through welcoming interactions and extensive product knowledge, cheerful and energized

Overview

20
20
years of professional experience

Work History

Event Server/Food Service Worker

University of Michigan
Ann Arbor, Michigan
01.2022 - Current
  • Ensured that all food items were properly displayed and replenished as needed.
  • Followed health department regulations when handling food products and cleaning dining areas.
  • Assisted in setting up banquet tables and chairs for events.
  • Adhered strictly to sanitation policies while performing job duties such as washing hands regularly between tasks.
  • Maintained cleanliness of all dining areas throughout the duration of an event.
  • Performed opening duties such as filling salt shakers, preparing coffee urns. prior to the start of an event.
  • Greeted guests upon arrival, provided information on menu selections, and answered questions regarding availability of items.
  • Ensured compliance with local liquor laws concerning age restrictions on alcoholic beverages served at events.
  • Assisted in breaking down banquet rooms after conclusion of event including removing linens from tables and folding them neatly before returning them to storage area.
  • Restocked buffet tables with dishes, utensils, condiments, napkins. as needed.
  • Worked with kitchen staff to ensure adequate levels of food supplies were available for service during events.
  • Transported prepared food items from the kitchen to the designated area for serving purposes.
  • Resolved any customer complaints or issues that may have arisen during an event quickly and efficiently.
  • Cleared plates and glasses from tables in a timely manner after each course or event completion.
  • Conducted regular inspections of equipment used during events, including chafing dishes and warmers, to ensure proper functioning order.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Educated guests on meals during by answering questions and bringing special orders.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
  • Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Assistant Store Manager Trainee

Serv U Success
Canton, MI
05.2021 - 01.2022

  • Merchandised, stock, and maintain product displays
  • Rotate date sensitive product on the shelf
  • Transporting product between the sales floor and the backroom
  • Review assigned projects, understand expectations and personal role in executing them efficiently.
  • Comply with operating procedures: record time in/out, store location, and work performed
  • Accurately report project results and all hours worked via the Serv-U One mobile app.
  • Build and maintain professional working relationships with Meijer store management, all employees, and every guests.
  • Assist guests with product location requests and point out the “red phone” in the store for guest service assistance
  • Created promotional displays for merchandise to increase sales.
  • Responsible for maintaining cleanliness standards in the store at all times.
  • Monitored employee attendance, performance reviews, and discipline issues.
  • Ensured compliance with company policies and safety regulations at all times.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.

Administrative Support/Debt Collector

Nicholas Financial Inc.
Livonia, MI
06.2020 - 03.2021
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrate self-reliance by meeting and exceeding workflow needs.
  • Improved customer satisfaction by finding creative solutions to problems. Assists with credit applications: reviews credit applications for credit worthiness according to guidelines and pulls credit bureaus accordingly.
  • Maintains my abilities to effectively utilize the computer data based system. Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
  • Continuously remain calm, staying professional and providing exceptional service on all calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts. Recovered lost revenue by persistently reaching out to customers with past due accounts.
  • Performed daily maintenance of loan applicant database & improving operations by working with team members and customers to find workable solutions.
  • Educate customers on the terms and conditions of their loan to ensure a clear understanding. Develop new relationships, maintain existing relationships & working with customers throughout the loan process and life cycle of that loan.
  • Verified accuracy of account information and updated records accordingly.
  • Reconciled discrepancies between customers' accounts and statements of account.
  • Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
  • Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
  • Analyzed customer financial information and determined appropriate payment plans.

New/Pre Owned Sales Consultant

Moran Automotive
Clinton Twp., MI
10.2014 - 03.2020
  • Built relationships & create customers for life. By assisting them in selecting a vehicle by asking questions and listening carefully to their needs.
  • Be the vehicle expert. Know the in's & the out's of the product offering, optional packages and latest technology.
  • Performed high quality and professional demonstrations of pre-owned vehicles by following up with buyers to ensure referral business.
  • Overcoming daily objectives and thrive in sales situations.
  • Report direct to the Sales Manager regarding objectives, reviews and planned activities.
  • Bring an upbeat positive attitude with me daily, including supportive of my team members.
  • Provided detailed product information to customers, including features, prices, and availability.
  • Generated leads through cold calling, networking, and referrals.
  • Developed and maintained relationships with clients to increase sales revenue.
  • Maintained accurate records of all sales activities in the CRM system.

New & Used Sales Consultant

Kia Of Canton
Canton, MI
06.2008 - 12.2014
  • Follow up for continued favorable customer satisfaction.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Grew my customer base by identifying needs, surveying sites and determining estimates to deliver relevant product solutions that achieved client budgets and schedules.
  • Provided training on appropriate product selections.
  • Provide accurate & suitable advice to customers regarding product selections & knowledge.

CARite

Pre Owned Sales Consultant
Taylor, MI
01.2005 - 09.2008
  • Smile and greet every customers in a friendly, professional and helpful manner.
  • Respond promptly to emails and incoming calls knowing and communicating product knowledge efficiently.
  • Arrange and ride along in test drives to explain and demonstrate the features, functions and explain the outstanding warranties of various models.
  • Obtain proper and complete paperwork required for the delivery of the assumed sale.
  • Assist the customer throughout the dealership, assuring them where to go for additional and repeat services after delivery.
  • Follow up for continued favorable customer satisfaction.
  • Provide customers with recommendations to promote brand effectiveness and product benefits. Greeted incoming customers and provided expert sales and service to drive revenue.

Education

High School Diploma -

Highland Park High School
Highland Park, Michigan
06.1993

Timeline

Event Server/Food Service Worker

University of Michigan
01.2022 - Current

Assistant Store Manager Trainee

Serv U Success
05.2021 - 01.2022

Administrative Support/Debt Collector

Nicholas Financial Inc.
06.2020 - 03.2021

New/Pre Owned Sales Consultant

Moran Automotive
10.2014 - 03.2020

New & Used Sales Consultant

Kia Of Canton
06.2008 - 12.2014

CARite

Pre Owned Sales Consultant
01.2005 - 09.2008

High School Diploma -

Highland Park High School
Angela Barnes