Angela Barnhill
Algonac,MI
Summary
Master Business Administration (MBA) - Marketing and customer relationship management
Reliable, methodical, and capable of establishing and evaluating processes for better customer service under strategic marketing guidelines. With 18 years of experience in functions focused on the fulfillment of business goals and financial budgets and leadership of work teams, applying methods of motivation and training of high-performance groups.
Overview
17
17
years of professional experience
Work History
Director of Customer Support
Total Life Changes
08.2021 - Current
- Support Customer Service processes in Latin American countries where the company has offices, such as El Salvador, Mexico, Colombia, and the Dominican Republic, through direct contact with the managers of these offices to solve direct customer cases, purchase order processing, monitoring of compliance policies, and inventory management.
- Support the Latin American Marketing department with digital strategies and follow up on the guidelines from the headquarters.
General Coordinator Postgraduates
Javeriana University
08.2011 - 04.2019
- Plan, execute, and evaluate the administrative management activities of the graduate programs of the Faculty of Economic Sciences in the areas of Administration, Economics, and Accounting Sciences, in support of the Academic Directors of each program. Processes performed by a work team under my leadership and supervision (15 Business Consultants and Coordinators).
- Prepare the commercial and financial budget of the 24 postgraduate programs (Masters and Doctorates US $715,000) with the support of the respective Academic Director.
Marketing and Sales Manager
Pereira Chamber of Commerce
01.2007 - 12.2011
- Direct the Department of Complementary Services offered to entrepreneurs such as business training programs, organization of business events, business consulting, sale of databases, cultural projects, and sale of advertising spaces in the Pereira Chamber of Commerce events.
- Prepare the commercial and financial budget of the previous business portfolio (US $250,000), managing the entity's private and public resources, through the commercial team under my leadership and supervision (10 Business Consultants).
Education
Course - Finance
Latinos in Finance – Banking Training
Catholic Charities Of Southeast. Pontiac, MI.11.2023
MBA - Business Administration And Management
Westfield Business School
Miami, FL07.2021
Bachelor of Arts - Business Administration And Management
Católica University
Pereira, Colombia08.2003
Skills
- Excellent communication skills with a focus on team building and customer relations
- Outstanding organizational, multitasking, and problem-solving abilities
- High preparation in training work teams under guidelines of ontological coaching and assertive communication (motivation, conflict resolution, goal setting, and emotion management)
- Affable, approachable, and collaborative
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Director of Customer Support
Total Life Changes
08.2021 - Current
General Coordinator Postgraduates
Javeriana University
08.2011 - 04.2019
Marketing and Sales Manager
Pereira Chamber of Commerce
01.2007 - 12.2011
Course - Finance
Latinos in Finance – Banking Training
MBA - Business Administration And Management
Westfield Business School
Bachelor of Arts - Business Administration And Management
Católica University