Angela Bartlett
Dallas,GA
Summary
Hospitable professional offering personality, professionalism and communication skills to successfully engage new and existing customers. Adept at identifying and matching customers with products and services by conducting interviews and discussing financial needs. Friendly employee knowledgeable banking regulations and regulatory compliance. Offers great communication, collaboration, and organizational skills. Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Relationship Banker
TRUIST
Austell, GA
12.2023 - Current
- Maintained customer data confidentiality while inputting information into system.
- Built long-term relationships with customers by providing personalized service and support.
- Used job-related software and computer to collect and record customer deposits, fees and issue receipts.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Provided ongoing support throughout the loan application process including answering questions about loan terms and conditions.
- Prepared bank deposits, general ledger postings and statements.
- Educated clients about various banking products available at the institution.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Identified transaction errors for unbalanced debits and credits.
- Received mortgage and other loan payments by verifying payment dates and amounts due.
- Maintained records of all customer interactions in a secure database system.
- Integrated marketing promotions and programs into conversations to educate and inform customers.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Used currency-counting machine to count currency and received checks.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Opened and serviced accounts within authorized limits.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
- Processed customer requests for withdrawals or transfers from existing accounts.
- Reviewed loan applications for accuracy and completeness before submitting them for processing.
- Performed risk analysis on prospective loans prior to underwriting process.
- Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals set by the bank's senior management.
- Advised customers on bank products, services and financial planning options.
- Issued initial and replacement safe-deposit keys to customers, admitting customers to vaults.
- Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
- Used customer and bank records to investigate and correct errors upon customer request.
- Identified financial needs of customers and presented appropriate product and service options.
- Processed maintenance, operations and correspondence for new and existing accounts.
- Entered new account information into computers and filed related forms and other documents.
- Maintained and built strong client relationships through quality, personalized interactions.
Relationship Banker
TRUIST
Caddo Mills, TX
11.2022 - 12.2023
- Maintained client data confidentiality while inputting information into system.
- Built long-term relationships with clients by providing personalized service and support.
- Used job-related software and computer to collect and record client deposits, fees and issue receipts.
- Provided ongoing support throughout the loan application process including answering questions about loan terms and conditions.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
- Educated clients about various banking products available at the institution.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Assisted clients in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Used currency-counting machine to count currency and received checks.
- Identified client needs through conversations and offered appropriate banking products to meet their requirements.
- Opened and serviced accounts within authorized limits.
- Compiled new client information to open accounts and loans, collecting and verifying necessary documentation.
- Processed client requests for withdrawals or transfers from existing accounts.
- Reviewed loan applications for accuracy and completeness before submitting them for processing.
Stay at Home Mom
Home Business
Quinlan, TX
03.2020 - 11.2022
Master Cosmetologist
Magnolia Station Hair Salon
Kennesaw, GA
04.2019 - 02.2020
- Hair cutting - numerous techniques to ensure the perfect cut each time a service is completed
- Color - ensuring the mixture and development of the perfect color to accentuate a client's unique color profile
- Balayage - using different techniques to ensure the perfect balance in color that the client desires
- Basic balayage, teasing balayage, blow dryer balayage and foil balayage
- Highlights - I use numerous techniques for highlighting
- Such as foiling, cap, film, and paper
- Highlights include - regular, baby lights and chunky lights
- Perms - while a rare request these days, I'm able to process any perm style requested
- Examples are- spiral, regular, piggy back, braided and a few others without names.
Asset Recovery Advisor
LGE Community Credit Union
Marietta, GA
06.2017 - 04.2019
- Recover assets on a variety of loan types, ranging from visas, autos, signature and personal lines of credit with high amounts
- Prepare later delinquency accounts for charging off and going to the attorney
- (Verifying that there are no bankruptcies or active military statuses)
- Reviewing all loan documentation and utilizing different avenues to locate the member
- Updating the members credit file via E-Oscar when their delinquency has been paid in full
- Reversing hard inquiries
- Prepares and sends certified letters in compliance with collection times
- Pends and charges off checking accounts as a backup
- Completes monthly charge offs with a balanced final number.
Consumer Dispute Specialist
Crown Asset Management
Duluth, GA
09.2016 - 05.2017
- Assisted with the onboarding of E-Oscar while editing policy and procedures to ensure all State and Federal regulations are being followed and met
- Processes, reviews, and resolves direct and indirect consumer disputes to provide accurate information to the consumer and the Credit Reporting agencies
- Utilizes PACER to verify and enter accurate bankruptcy information into the system
- Processes bankruptcy appends along with deceased appends accurately
- Updates consumer accounts with cease-and-desist requests while adhering to current collection laws
- Completes testing to ensure up to date on all credit reporting laws and regulations.
Credit Maintenance Sr Specialist
CarMax Auto Finance
Kennesaw, GA
04.2011 - 09.2016
- Auditing Credit Bureau trade lines of customers to ensure accurate reporting to keep in compliance with federal regulations
- Provides analytical support for internal audit requests via complaint tracking systems and uses e-Oscar to verify accurate reporting of customers' trade lines
- Collaborating on investigating fraud files to determine validity and take actions based on results
- Created policy and procedures for various processes within the department.
Customer Service/Sales Representative
JP Morgan Chase
Kennesaw, GA
09.2003 - 06.2009
- Managed calls to ensure high quality customer service
- Advised customers in account security and provided information on product and services
- Assisted customers regarding their accounts and solved any concerns or problems.
Customer Service Representative
CarMax Auto Finance
Kennesaw, GA
06.2014
- Answering calls to ensure a relationship building customer service experience while maintaining monitor averages between 98-100%
- Stand in Sr Specialist on the elevated/ escalated call line
- Processing customer requests for letters, payments, extensions and basic customer needs while ensuring quality customer service
- Following up with customer requests such as: Letters of Guarantee, Payment refunds and Elevated Customer relations calls
- Approving emergency extensions acting as a manager on duty.
Credit/Collections/Correspondence Representative
JP Morgan Chase
Kennesaw, GA
09.2008
- Handled written and online credit bureau disputes
- Processed resolutions to disputes in E-Oscar to provide accurate information reported to credit files
- Organized and maintained spreadsheets to track Credit Bureau disputes and account debits
- Processed requests for statements, applications, receipts, histories, etc
- Managed company executive call and mail correspondence determined by information provided
- Made calls to collect on past due accounts and provided excellent customer service by assisting customers with resolutions and advice on future better management.
Education
High School Diploma-Technical -
Paulding County High School
06.1998
Skills
- Ambitious financial professional equipped with superior analytical and problem-solving skills along with the ability to create various policies and procedures Detail-oriented and versed in balancing priorities and meeting deadlines under pressure Adapts quickly to challenges and changing environments while ensuring data integrity
- Account Audits
- Financial Advising
- Account Closings
- Relationship Building and Management
- Teller Support
- Customer Service-Oriented
- Money Handling
- Customer Financing
- Cash Handling
- Teller Background
- Financial Processes Understanding
- Proficient in Sprint
- Banking
- Security Understanding
- Resourcefulness
- Creative Thinking
- Financial Services
Work Authorization
Authorized to work in the US for any employer
Personal Information
Title: Financial/Administrative Professional
Certification
- NMLS - 2437913
- Notary
References
References available upon request.
Timeline
Relationship Banker
TRUIST
12.2023 - Current
Relationship Banker
TRUIST
11.2022 - 12.2023
Stay at Home Mom
Home Business
03.2020 - 11.2022
Master Cosmetologist
Magnolia Station Hair Salon
04.2019 - 02.2020
Asset Recovery Advisor
LGE Community Credit Union
06.2017 - 04.2019
Consumer Dispute Specialist
Crown Asset Management
09.2016 - 05.2017
Customer Service Representative
CarMax Auto Finance
06.2014
Credit Maintenance Sr Specialist
CarMax Auto Finance
04.2011 - 09.2016
Credit/Collections/Correspondence Representative
JP Morgan Chase
09.2008
Customer Service/Sales Representative
JP Morgan Chase
09.2003 - 06.2009
High School Diploma-Technical -
Paulding County High School