Angela Bass
Orange Park,Florida
Summary
Professional with skills and abilities related to helping individuals and businesses organize more efficiently for success. Highly motivated and able to work with a team to make a business run smoothly and communicate effectively across divisions. Able to see "outside the box" to find solutions and improve workflows and techniques. Outgoing and friendly demeanor enables long-term quality relationships with both clients and business contacts.
Overview
9
9
years of professional experience
Work History
Billing Specialist
Evans Delivery
11.2022 - Current
- Generate bills and invoices specific to customer account
- Generate monthly and quarterly reports
- Preparing invoice and forwarding to appropriate contact to department
- Process incoming payment.
Closing Specialist II Home Lending
JP MORGAN CHASE
03.2021 - 11.2022
- Communicate and collaborate with internal and external partners to satisfy legal requirements
- Request and upload critical legal and financial documents through proprietary software systems
- Multi-task and manage multiple items during documentation and filing process
- Analyze Texas purchase and refinance loan documentation to send for attorney review.
KYC/AML
Bank of America
01.2018 - 03.2021
- Responsible for routine to complex research and investigation in diversified operation to support compliance operation directed by internal bank policies
- Ensure quality service and effective and efficient operation support for assigned areas internal business partner and/or external customer/clients
- Identified issues formulated action response and productively recommend process improvements to minimize exposure/loss and mitigate risk
- Analyzed and interpreted information gathered from numerous databases and 3rd party
- Responsible for the day-to-day analysis, research, and remediation of profiles with missing or invalid account elements to ensure compliance of the Customer Anti Money Laundering rules and regulations.
Bankruptcy Specialist
Bank of America
09.2014 - 01.2018
- Effectively building rapport with customers and consulting with customers to identify mortgage needs
- Understanding how to use automated programs and software to support lending process
- Managing follow-ups with customers for potential transfers to home lending advisors
- Knowledge of maintaining a pipeline, and prioritizing leads.
Skills
- Payment Posting
- Claims Processing
- Fiscal Reporting
- Contract Preparation
Skills Expertise
- Excellent client communication to retain and improve company's growth
- Excellent employee interaction to create a great work environment
- Working experience with numerous electronic platforms such as Excel, Work, and Outlook
- Exceptional in management of customer service demand and multitasking in high-stress environment
Timeline
Billing Specialist
Evans Delivery
11.2022 - Current
Closing Specialist II Home Lending
JP MORGAN CHASE
03.2021 - 11.2022
KYC/AML
Bank of America
01.2018 - 03.2021
Bankruptcy Specialist
Bank of America
09.2014 - 01.2018
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