Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Angela Bastifell

San Diego,CA

Summary

A dynamic Human Resources professional with over 15 years of strong customer service experience and 5+ years of HR experience in diverse settings. Throughout the years of retail, I have been able to perfect and adapt leadership style and brand through coaching, personal and team development, and driving profitable results, all while doing it with heart and determination and genuinely connecting with teams and peers.

In this role, I will positively impact the business by creating and sustaining connections with LUSH staff while driving financial success through strategic planning. I am a goal-driven and organized individual with an understanding and knowledge of employment laws, recruitment, talent development, retention, and employee relations. Expertise in human resources activities such as onboarding, performance management, and ER investigations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Market Leader/District Manager

Lush Fresh Handmade Cosmetics
01.2019 - Current
  • Succession planning, coaching, mentoring, and development of Managers and staff that include individual actions plans that increase skill sets and personal development
  • Regular remote support and follow-up to support managers to run their shop's business effectively.
  • Plan and administer performance reviews as well as development conversations
  • Work closely with regional teams, as well as other departments, to ensure LUSH's vision is being executed properly in all shops across North America.
  • Planning, coordination, and facilitation of shop support visits across the West region
  • Network, recruit, interview, and hire talent; identify business opportunities in the area.
  • Participated in committee for company’s compensation review
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Contributed to workforce planning to develop new business process’s during COVID restructure. Which included suggesting new process’s for communication within the brand.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.

Shop Manager

Lush Fresh Handmade Cosmetics
01.2014 - 01.2019
  • Worked on a Area Manager project for one year where I led six shops in addition to my own to hone my multi-unit experience
  • Led and developed a team of 23 staff members
  • Increase volume from 2-3 Million within two years
  • Developed four members of my staff into management roles within the business
  • Oversaw development of in-store trainers to lead and guide San Diego training teams
  • Trained and developed management team in coaching, feedback, performance management, difficult conversations, and terminations
  • New Manager trainer for external hires
  • Regularly hold one-to-ones and create innovative smart plans with staff to aid in their development.
  • Worked on transition team where I would go into shops that have lost a manager due to termination and need to get the shop back in order
  • Worked with BIG SHOP training team around new procedures and pieces of training for larger shops.

Education

Associate of Arts -

Palomar Community College
San Marcos, CA

Bachelor of Science - Business Management & Marketing

California State University San Marcos
San Marcos, Ca
05.2006

Skills

  • Leadership
  • Performance Management
  • Collaboration
  • Adaptability
  • Conflict Resolution
  • Adaptability
  • Succession Planning
  • Coaching
  • Strategic Planning
  • Remote Support
  • Advising Department Managers

Accomplishments

  • Professional Certificate in HumanResources Management
  • California State University San Marcos
  • May 2020-April 2021


  • A dynamic Human Resources professional with over 15 years of strong customer serviceexperience and 5+ years of HR experience in diverse settings
  • Throughout the years of retail Ihave been able to perfect and adapt my leadership style and brand through coaching, personaldevelopment, team development, and driving profitable results all while doing it with heart and determination and truly connecting with my teams and peers
  • In this role I will positively impact the business by creating and sustaining connections with
  • LUSH staff, while driving financial success through strategic planning
  • I am a goal-driven and organized individual with a understanding and knowledge employment laws recruitment talent development, retention, and employee relations
  • Expertise in human resources actives such as onboarding, performance management, instruct and advise on site staff of employee procedures and guidelines

Certification

  • California State University- Human Resources Certificate completed August 2021


  • Sitting for PHR Cert on November 2022


  • Sitting for SHRM Cert December 2022

Timeline

Market Leader/District Manager

Lush Fresh Handmade Cosmetics
01.2019 - Current

Shop Manager

Lush Fresh Handmade Cosmetics
01.2014 - 01.2019

Associate of Arts -

Palomar Community College

Bachelor of Science - Business Management & Marketing

California State University San Marcos

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Angela Bastifell