Angela Bates
Vancouver,WA
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Client Operations Specialist
VanderHouwen
05.2022 - 10.2023
- Edit documents to improve accuracy of language, flow and readability.
- Supported and managed dynamic, high-level calendars
- Utilized and managed multiple systems.
- Tracked and analyzed reports to determine needed improvements.
- Gathered requirements for ongoing projects and organized details for management use.
- Collaborated with clients to gather hiring expectations and requirements.
- Liaised between departments to facilitate communication and keep appropriate parties updated on client and vendor updates.
- Managed online communications from social media, email and website sources.
- Developed and updated tracking spreadsheets.
- Conducted research and gathered key information for use in upcoming project planning such RFPs.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Benefits Coordinator
Motus via Umpqua Bank
11.2021 - 04.2022
- Support administration of routine protected leave programs
- Maintain vacation calendar and notify department managers of vacation/sick/personal time balances
- Administer specific Associate Relations programs by ensuring appropriate approvals and internal process controls are maintained
- Carried out administrative duties including but not limited to maintaining employee files, managing, and updating HR documents, schedule meetings, and follow-up communication to employees via email
- Contact employees as needed and keep them updated on the status of their quarantine and/or isolation status or other COVID-19 related questions/requests
- Participated in HR projects by performing data entry, validation and reporting in HR systems, including HRIS-ADP, payroll accrual reports, performance management and data manipulation in Excel,
- Reason for separation: Contract ending
HR Recruiter Coordinator
Boly Welch Staffing Agency via New Seasons Market
07.2021 - 10.2021
- Evaluated applicants, reviewing resumes and conducting interviews with consistent set of assessment criteria
- Collaborated with team members to meet daily demands and handle challenging projects
- Established applicant sources, conducting outreach via online job boards, employment agencies, community services, and colleges
- Job fairs
- Brought in highly qualified applicants, targeted recruitment strategies on key candidate pools
- Reported developments to project manager using spreadsheet reports
- Created and sustained good working relationships with internal and external partners
- Applicant tracking and maintenance of Taleo Recruiting
- Reason for separation: Contract ended
Administrative Coordinator
AlphaPro Temps via Oregon Health Science University
04.2021 - 07.2021
- Provide primary support for scheduling of multiple vaccination and testing sites
- Provide primary support for timekeeping of multiple vaccination and testing sites
- Coordination of site schedules and daily assignments to ensure smooth flow of services and operations
- Including making decisions about priority of placements based on clinical need and vaccine availability
- Pre-screening iCIMS applications, including decision making
- Schedule and conduct phone and face to face interviews
- Maintain tracking system of all applicants and statuses in ICIMS
- In a service-oriented environment, performs and coordinates a wide variety of advanced technical and administrative related tasks to assist with the provision of service to Ambulatory Departments in cross- organizational administrative activities
- Helped teams accomplish project-specific and overall business goals through reports
- Reason for separation: Contract ended
Certified Medical Assistant
Kaiser Permanente
08.2013 - 04.2021
- Implementing quality assurance by actively working to reduce workplace injuries and improve work environment
- Producing accurate office files, update spreadsheets and craft presentations to support and boost staffs team efficiency
- Promoting team productivity by keeping supplies organized and well-stocked
- Coordinating meetings by reserving conference rooms and sending electronic meeting invitations to participants through Outlook Calendar
- Improving patient satisfaction scores through application of superior conflict resolution and problem- solving skills
- Implementing strong written skills through daily staff emails and patient triaging
- Reason for job separation: Changed career occupation
Certified Medical Assistant
The Vancouver Clinic
07.2010 - 07.2013
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns
- Evaluated and improved team member performance through coaching and training
- Reason for job separation: Found a better opportunity
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Education
BBA - Business Administration And Management
Warner Pacific University
Portland, OR.05.2022
Skills
- Excellent written and verbal communication
- Employment law
- Complex problem solving
- Microsoft Office Suite
- Multiple program systems
- Time management
- Task prioritization
- Data security a
- Project Proposals
- Document Oversight
- Problem-Solving
Timeline
Client Operations Specialist
VanderHouwen
05.2022 - 10.2023
Benefits Coordinator
Motus via Umpqua Bank
11.2021 - 04.2022
HR Recruiter Coordinator
Boly Welch Staffing Agency via New Seasons Market
07.2021 - 10.2021
Administrative Coordinator
AlphaPro Temps via Oregon Health Science University
04.2021 - 07.2021
Certified Medical Assistant
Kaiser Permanente
08.2013 - 04.2021
Certified Medical Assistant
The Vancouver Clinic
07.2010 - 07.2013
BBA - Business Administration And Management
Warner Pacific University
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