Angela Baxley
Customer service
Fayetteville,NC
Summary
I am a detail oriented, hard worker who is hoping for an opportunity to share knowledge with your team. Hardworking and punctual. I can work in fast paced, physically demanding job while standing and moving for long hours. I have a strong committment to team success by exceeding productivity and service objectives everyday. Highly motivated employee with the desire to take on new challenges. Strong work ethics, and exceptional interpersonal skills. Adept to working efficiently unsupervised and at mastering new skills.
Overview
15
15
years of professional experience
Work History
Office Manager/Dispatch Supervisor
Simpkins Trucking,LLC
Lumberton, NC
10.2020 - Current
- Managed office inventory and placed new supply orders.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Addressed any discrepancies in delivery orders promptly.
Outside Sales Manager
Bleecker Buick GMC
Red Springs, NC
02.2020 - 01.2021
- Developed and implemented effective sales strategies to increase revenue.
- Negotiated pricing terms with customers to maximize profits while maintaining customer loyalty.
- Monitored competitor activities in order to stay ahead of the competition.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Resolved customer complaints regarding sales and service.
- Managed a team of sales representatives, driving performance and growth.
Bobtail Driver/Customer Service Representative
Lumber River Propane
Lumberton, NC
04.2019 - 03.2020
- Delivered goods in a courteous and professional manner while maintaining good customer relations.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service..
- Utilized GPS navigation systems for efficient routing of deliveries.
- Loaded and unloaded cargo from truck in a safe and timely manner.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
Bobtail Driver/Customer Service Representative
AmeriGas Propane
Elizabethtown, NC
08.2015 - 12.2018
- Maintained accurate records of deliveries, pickups, and inventory.
- Managed multiple stops in an organized manner without compromising the integrity of the load or timeline.
- Adhered strictly to Department of Transportation regulations related to hours of service, weight limits, hazardous materials.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Completed daily equipment maintenance checks diligently.
- Performed minor repairs on equipment as needed.
OTR Flatbed Driver
Western Express, Inc.
Nashville, TN
07.2013 - 01.2015
- Complied with all Department of Transportation regulations
- Loaded, secured, and unloaded cargo onto flatbed trailers using winch straps, chains, and tarps.
- Drove OTR Flatbed trucks over long distances to deliver goods safely and efficiently.
- Conducted pre-and post-trip inspections to ensure vehicle safety and performance.
- Utilized electronic logging devices (ELD) to track hours-of-service accurately.
- Managed customer relationships by delivering exceptional service during pickups/drop-offs.
Parts Sales Manager
Lumberton Kia Mazda
Lumberton, NC
01.2011 - 05.2013
- Supervised daily operations of the parts department, including ordering, stocking, and selling of products.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Assisted customers with product selection decisions based on their individual needs.
- Collaborated with other departments to provide optimal customer experience.
- Developed relationships with suppliers to ensure competitive pricing and timely delivery of parts.
- Processed payments from customers and updated financial records accordingly.
- Managed returns of defective or incorrect items according to company policy.
- Prepared quotes for special orders as requested by customers.
- Developed and met budgets, exceeded sales performance targets and spearheaded and implemented strategies that improved sales and customer satisfaction.
- Maintained accurate inventory records and monitored stock levels.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
- Prepared documents for ordering parts, supplies, and equipment.
- Maintained records of all orders placed, received, and shipped.
- Ensured accuracy in order processing and invoicing procedures.
- Conducted monthly audits of inventory control systems.
- Coordinated delivery schedules for incoming orders.
- Investigated discrepancies between physical inventories and records.
- Provided technical advice on the selection of replacement parts.
- Trained new staff members on proper parts handling techniques.
- Provided exceptional customer service throughout the entire sales process.
Floating Resturaunt Manager
Shoney's Restaurant
Rockingham, NC
05.2009 - 10.2010
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ordered supplies from vendors as needed while staying within budget guidelines.
Commercial Parts Manager
AutoZone
Lumberton, NC
04/01/03 - 02/15/09
- Monitored inventory accuracy through cycle counts, adjustments, and analysis of discrepancies.
- Implemented new methods of organizing the warehouse storage system to optimize space utilization.
- Maintained records of all purchases, returns, transfers, and other transactions related to commercial parts management.
- Controlled daily parts program activities to improve sales and inventory management.
- Maintained positive customer service ratings for 38 consecutive months by effectively delivering personable client relations.
- Used POS systems to receive payment or obtain credit authorization.
- Read catalogs, microfiche viewers or computer displays to determine replacement part stock numbers and prices.
Education
Class A CDL
Miller-Motte Technical College - Clarksville
Fayettville, NC06-2013
Skills
- Customer Service
- Inventory Control
- Team Supervision
- Office Management
- Project Management
- Customer Relations
- Technical Support
- Mechanically Inclined
Timeline
Office Manager/Dispatch Supervisor
Simpkins Trucking,LLC
10.2020 - Current
Outside Sales Manager
Bleecker Buick GMC
02.2020 - 01.2021
Bobtail Driver/Customer Service Representative
Lumber River Propane
04.2019 - 03.2020
Bobtail Driver/Customer Service Representative
AmeriGas Propane
08.2015 - 12.2018
OTR Flatbed Driver
Western Express, Inc.
07.2013 - 01.2015
Parts Sales Manager
Lumberton Kia Mazda
01.2011 - 05.2013
Floating Resturaunt Manager
Shoney's Restaurant
05.2009 - 10.2010
Commercial Parts Manager
AutoZone
04/01/03 - 02/15/09
Class A CDL
Miller-Motte Technical College - Clarksville