Angela Beaty

As a Support Coordinator, I manage a caseload of about 40-60 members with their long-term services and supports. I also function as the Team Lead, providing guidance, training, strategic planning, and project management as needed.

• Monitor to ensure contractual time frames are met for reports and/or documentation
• Prepare written reports/responses as needed
• Manage competing priorities along with compliant resolution as needed
• Develop/Deliver team trainings
• Monitor progress toward goals during the prescribed timeframe
• Coordinate long term supports and services for members
• Provider relations and network building
• Mentor new employees
• Facilitate a variety of meeting types including setting agendas and maintaining minutes
• Assist with process development/improvement
• Review CRA language to ensure compliance
• Assist with internal documentation reviews to ensure quality standards are met

My primary function was as the office manager, but I also functioned as a client services representative as needed. In my capacity as a client services representative, I was on call for our 24-hour crisis helpline, performed intakes, and assisted with legal and medical needs.

• Ensure the program/office ran efficiently
• Budget Management
• Project Management
• Manage the volunteer program including recruitment
• Assist with the quarterly newsletter
• Complete monthly reports and manage competing priorities
• Attend monthly board meeting to provide program updates
• Client Services

As a case manager, I managed a caseload of about 30-50 clients. I worked with both adults and children with a variety of mental health diagnosis and cooccurring disorders. When working with children I would also work closely with their schools to ensure their needs were being met in every aspect of their lives.

• Coordinate outpatient mental health services
• Complete clinical documentation and ensure that contractual timeframes are met
• Monitor progress toward treatment plan goals
• Act as a community liaison
• Build resource network by engaging community partners
• Facilitate clients to appointments as needed
• Train new case managers

Handle patient accounts and billing, accept and post payments, verify insurance information and file claims, maintain patient records and information, resolve claims issues, verify coding of office visits.

• Handle patient accounts and billing
• Accept and post payments
• Verify insurance information and file claims
• Maintain patient records and information
• Resolve claims issues
• Verify coding of office visits

Answer a multi-line telephone, take dictation, prepare correspondence, deeds, notices, etc., daily deposits, schedule court cases on the docket, evaluate and enter filings into the records system, ensure timely processing of filings.

• Answer a multi-line telephone
• Take dictation
• Prepare correspondence, deeds, notices, etc.
• Daily deposits
• Schedule court cases on the docket
• Evaluate and enter filings into the records system
• Ensure timely processing of filings

Answer a multi-line telephone, take dictation, legal research, ensure timely filing of appeals and other documents with the court, prepare contracts, briefs, and other documents as needed, keep track of the general checking account using Quicken, review deeds, contracts, and other legal documents as needed.

• Answer a multi-line telephone
• Take dictation
• Legal research
• Ensure timely filing of appeals and other documents with the court
• Prepare contracts, briefs, and other documents as needed
• Keep track of the general checking account using Quicken
• Review deeds, contracts, and other legal documents as needed

Handle the complaints and concerns of customers, manage store finances through deposits and truck orders, type, fax, and file reports, keep the crew on task and prepare the crew schedule, interview and hire crew members, train new crew members and perform yearly evaluations, develop crew training programs, perform internal audits to ensure compliance, lead team during audits/recertification.

• Handle the complaints and concerns of customers
• Manage store finances through deposits and truck orders
• Type, fax, and file reports
• Keep the crew on task and prepare the crew schedule
• Interview and hire crew members
• Train new crew members and perform yearly evaluations
• Develop crew training programs
• Preform internal audits to ensure compliance
• Lead team during audits/recertification