Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Bedient

Sanford,FL

Summary

Dynamic Team Leader with a proven track record at Goodwill Industries of Central Florida, excelling in performance coaching and employee scheduling. Enhanced team productivity through effective workload management and streamlined operations, achieving departmental goals consistently. Committed to fostering a collaborative environment, driving employee engagement, and implementing successful training programs for skill development.

Overview

6
6
years of professional experience

Work History

Team Leader Manager

Goodwill Industries of Central Florida
08.2022 - Current
  • Led team in daily operations, ensuring adherence to organizational policies and procedures.
  • Implemented training programs for staff, enhancing team performance and skill development.
  • Streamlined workflows to improve efficiency and reduce operational delays.
  • Coordinated scheduling and task assignments, optimizing resource allocation across departments.
  • Conducted performance evaluations, providing constructive feedback to team members for improvement.
  • Developed and maintained relationships with community partners to expand outreach initiatives.
  • Analyzed operational metrics to identify areas for process enhancement and cost reduction.
  • Fostered a positive work environment, promoting teamwork and collaboration among diverse staff members.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
  • Developed strong relationships with cross-functional departments to support successful project execution.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Streamlined communication within the team for better collaboration and decisionmaking.
  • Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
  • Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
  • Contributed to the development of company-wide best practices by actively participating in leadership meetings and sharing insights from the team''s experiences.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Atl/Ptl

Goodwill Industries of Central Florida
12.2019 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Basic Studies

Seminole High School
Sanford, FL
05-1987

Skills

  • Customer focus
  • Workload management
  • Motivational skills
  • Influencing skills
  • Employee scheduling
  • Meeting facilitation
  • Staff development
  • Performance coaching
  • Succession planning
  • Workforce planning
  • Performance appraisal
  • Motivational

Timeline

Team Leader Manager

Goodwill Industries of Central Florida
08.2022 - Current

Atl/Ptl

Goodwill Industries of Central Florida
12.2019 - Current

Basic Studies

Seminole High School

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Angela Bedient