Angela Beechem
Chipley,FL
Summary
Dynamic professional with extensive experience in customer service and operational management at HBO Storage. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in inventory management and quality control, consistently achieving high standards while fostering positive customer relationships. Strong background in billing collections and law enforcement.
Overview
32
32
years of professional experience
Work History
Deer processor
Ten Point deer processing
Chipley, USA
10.2014 - Current
- Implemented rigorous sanitation practices to ensure a safe and clean environment for staff and customers
- Delivered exceptional customer service by addressing inquiries and resolving issues to enhance client satisfaction
- Performed quality control inspections to maintain high standards of products and services
- Managed inventory effectively to optimize stock levels and reduce waste in the supply chain
Customer Service Representative
HBO Storage
01.2011 - 11.2018
- Managed a 600 unit storage facility that provide UHaul rentals and a retail storefront
- Maintained storage delinquency at 3% or less
- Handled inquiries effectively, ensuring timely and accurate responses to customer questions
- Managed complaints with professionalism, striving for satisfactory resolutions and maintaining customer relationships
- Resolved customer issues promptly, fostering positive experiences and enhancing satisfaction
- Maintained customer records meticulously, ensuring data accuracy and confidentiality
- Provided product information clearly, assisting customers in making informed purchasing decisions
U-Haul/U-Box CSR
UHaul
06.2008 - 12.2010
- Provided quality customer service to all moving/storage/retail customers
- Streamlined order processing procedures to enhance efficiency and accuracy in fulfilling customer requests
- Managed inventory levels effectively to ensure optimal stock availability and minimize waste
- Facilitated clear and effective client communication to strengthen relationships and enhance customer satisfaction
- Implemented innovative problem-solving strategies to address challenges and improve operational workflows
- Monitored service quality to ensure adherence to established standards and continually enhance customer experiences
- Resolved customer inquiries promptly and effectively to maintain high levels of satisfaction and loyalty
Floor installer
Banjo's flooring llc
06.1998 - 06.2008
- Owner/Manager
- Installed hardwood and synthetic flooring in new construction and existing homes
Correctional Officer
Fl dept of corrections
06.1993 - 06.1998
- Care, custody and control of inmates
Education
Correctional Standards - Criminal justice
Gulf coast community College
01.1994
GED - Ged
Haney Vocational center
01.1989
Skills
- Billing Collections
- Cashier
- Clerical Skills
- Customer Service
- Food Production
- Heavy Equipment
- Landscape Maintenance
- Law Enforcement
- Painting
- Rental manager
- Residential Construction
- Scheduling
- Truck Driver
Timeline
Deer processor
Ten Point deer processing
10.2014 - Current
Customer Service Representative
HBO Storage
01.2011 - 11.2018
U-Haul/U-Box CSR
UHaul
06.2008 - 12.2010
Floor installer
Banjo's flooring llc
06.1998 - 06.2008
Correctional Officer
Fl dept of corrections
06.1993 - 06.1998
Correctional Standards - Criminal justice
Gulf coast community College
GED - Ged
Haney Vocational center
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