Offering strong organizational skills and willingness to learn and grow in dynamic environment. Brings understanding of planning and time management, coupled with ability to handle and complete tasks accurately. Ready to use and develop problem-solving and communication skills in any role.
Overview
24
24
years of professional experience
Work History
Rural Carrier Associate
United States Post Office
01.2019 - Current
Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
Sorted mail according to order of address appearance for easy access in field.
Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
Provided exceptional customer service, addressing concerns and resolving issues promptly.
Handled cash transactions accurately for postage due payments, ensuring proper documentation and timely deposits.
Trained new Rural Carrier Associates on best practices for efficient mail processing, vehicle operation, and customer service procedures.
Effectively communicated with local postmasters regarding any discrepancies or special requests encountered during daily deliveries.
Successfully completed training to instruct new rural carrier associates in all local offices. Routinely researched methods to train effectively.
Successfully completed training and maintained certification as a local union steward.
Contributed to creating a positive team atmosphere by actively participating in staff meetings, sharing ideas for improvement, and supporting coworkers when needed.
Boosted overall productivity by staying up-to-date on postal regulations, technological advances, and tools that improved delivery methods.
Ensured timely delivery of priority packages, adhering to strict deadlines and quality standards.
Developed strong relationships with customers, fostering trust and loyalty through reliable service.
Followed safety protocols and regulations while driving, upholding professional service reputation.
Instructional Aide
Capac Community Schools
08.2017 - 06.2019
Provided support during classes, group lessons, and classroom activities.
Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
Prepared supplementary materials for diverse learners, helping accommodate varying learning styles and abilities within the classroom.
Contributed to a positive classroom environment by establishing rapport with students and addressing individual needs.
Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Promoted a culture of inclusivity within the classroom, ensuring all students felt supported and valued during instruction.
Aided teachers in designing and implementing lesson plans to enhance student learning outcomes.
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Recorded grades for coursework and tests in online reporting system.
Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
Mentored and tutored individual students needing additional help.
Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Executive Secretary
East Jordan Family Health Center
09.2002 - 01.2005
Maintained credentialing files for all providers in organization
Researched and verified provider education, previous employment, and competency
Completed provider enrollment materials for health insurance companies
Assisted in maintaining Joint Commission of Accreditation of Healthcare Organizations (JCAHO) accreditation
Maintained employee personnel, and administrative files
Organized holiday party yearly for 60 employees
Organized ‘Patient Appreciation Festival’ to thank community for contributions
Approximately 200+ community members in attendance
Organized events held for community/Board of Directors/volunteers
Assisted in completing grant application
Assisted in establishing additional location in Central Lake
Updated and maintained Membership List of local contributors throughout community
Wrote and distributed press releases
Designed ads to be placed in local publications
Microsoft Applications: Windows 2000
Responsible for maintaining inventory, and purchasing office supplies
Assisted Management in preparation for meetings, and distributed materials
Recorded Management Team, Staff, and Board of Directors’ Meeting Minutes
Received notary public status
Member of MAMSS (Michigan Association of Medical Staff Services)
Designed forms and materials to be printed in-house
Secretarial responsibilities for Executive Director including screening visitors, phone calls, typing, filing, and processing incoming and outgoing mail
Marketing Coordinator
Shanty Creek
05.2001 - 09.2002
Designed, updated, and maintained website; monitored main email and distributed and/or addressed appropriately
Coordinated press releases/information/snow reports released to media/shops/hotels
Maintained photography for website/ads/distribution
Microsoft Applications, Adobe Photoshop, Adobe Pagemaker, Access, PowerPoint
Extensive internet navigation
Maintained media contact lists
Staff training of office and business procedures
Marketing Assistant
Shanty Creek
08.2000 - 05.2001
Gift certificate processing and file keeping
Organized filing cabinets, media lists, inventory
Responsible for maintenance of marketing and sales inventory, purchase of supplies and procedures
Monitored billing/trade accounts
Processed, and prepared trade show information
Wrote and released press releases
Education
Associate in General Studies -
Macomb Community College
Warren, MI
01.2000
Skills
Reliability and punctuality
Adaptable routing
Dependability
Observation
Prioritization
Teamwork and collaboration
Customer service
Problem-solving
Time management
Problem-solving abilities
Attention to detail
Reliability
Organizational skills
Volunteeropportunities
St. Nicholas Catholic Church, Capac, MI, Assisted in organizing, displaying, and pricing of items at the Annual Rummage Sale, 08/01/10, Assisted in preparing and distributing food, and/or with collection of monies during the Mexican Food Sale, held twice yearly., 09/01/10 - 05/31/16, Coordinated with others in developing the St. Nicholas Church Website. After initial setup, maintained website and updated information, as needed, 10/01/10 - 08/31/16, Assisted with the coordination of advertising for the St. Nicholas Catholic Church Annual ‘Once Upon a Treasure’ Rummage Sale, 06/01/13 - 08/31/13, Coordinated and submitted advertising to local media outlets for most events, masses at St. Nicholas Catholic Church, Capac., 06/01/13 - 08/31/16, Parish Council Recording Secretary – recorded and assisted with preparation for monthly Parish Council Meetings, 01/01/14 - 05/31/16, Educated the fifth grade religious education class as an instructor, 09/01/15 - 05/31/16
Capac Elementary School, Chaired Market Day Fundraiser for Capac Elementary School: organized and promoted fundraiser throughout the year as chairperson. Sorted and distributed orders. In 2012-13 school year, raised over $1200.00 for the school. In addition to the monthly grocery program, chaired an additional Fall fundraiser, raising $5000.00., 06/01/12 - 06/30/15, Assisted with inputting names of parents’ contact information interested in volunteering, 09/01/15, Organized and coordinated the Hungry Howie’s Fundraiser for Capac Elementary., raising approximately $600.00 for the school., 01/01/16 - 05/31/16
Timeline
Rural Carrier Associate
United States Post Office
01.2019 - Current
Instructional Aide
Capac Community Schools
08.2017 - 06.2019
Executive Secretary
East Jordan Family Health Center
09.2002 - 01.2005
Marketing Coordinator
Shanty Creek
05.2001 - 09.2002
Marketing Assistant
Shanty Creek
08.2000 - 05.2001
Associate in General Studies -
Macomb Community College
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