Angela Bell-Carroll
East Chicago,IN
Summary
Experienced Area Supervisor driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 10 years in the field. Dedicated to streamlining operations and maximizing team performance.
Energetic Area Supervisor highly effective at training staff, maximizing productivity and controlling inventory. Versed in all operations.
Overview
24
24
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
Schererville, IN
11.2016 - 08.2023
- Developed and maintained a positive working environment for all staff members.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Monitored employee performance, providing feedback and coaching as needed.
- Ensured accurate inventory levels through periodic counts and cycle counting.
- Resolved customer complaints in a timely and professional manner.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Maintained records of team member productivity, attendance, and other metrics related to job performance.
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
- Planned and coordinated promotional events to increase customer traffic at store locations.
- Assisted in recruiting new employees, conducting interviews, and selecting suitable candidates for open positions.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
- Facilitated communication between departments within the organization to ensure successful collaboration.
- Analyzed sales data from various reports to determine areas where improvements could be made.
- Responded promptly to any emergency situations that may have arisen during business hours.
- Enforced company policies while maintaining a fair and consistent approach among staff members.
- Monitored employee work and determined benchmarks for performance indicators.
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
- Prepared reports based on documented inventory use and labor hours.
- Secured company assets by verifying and auditing outbound shipments and returns.
- Trained, managed and motivated employees to promote professional skill development.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mentored newly hired staff in upselling techniques to improve sales.
- Managed [number] employees.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Counted and balanced registers.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Used Point of Sale register system to complete transactions.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Managed daily operations, client relations and IT.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Front End Supervisor/Stock Room Supervisor
Fallas
Highland , IN
04.2014 - 11.2016
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Maintained accurate records of inventory, sales, and employees.
- Trained new employees in customer service techniques and store policies.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Conducted regular performance evaluations of front end personnel.
- Ensured adequate staffing levels during peak business hours.
- Implemented procedures to reduce shrinkage and increase profitability of the department.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Assisted management team in developing operational strategies that improved overall store performance.
- Established key performance indicators for front end personnel and monitored progress against them regularly.
- Reviewed employee timecards for accuracy and approved payroll submissions accordingly.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Maintained positive relationships with vendors to secure best pricing available for products sold at the front end.
- Identified opportunities for improvement within the department and developed solutions accordingly.
- Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Welcomed large volume of guests and improved overall customer service.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Delegated work to [Number] employees based on shift requirements, individual strengths and unique training.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Input customer data into reservation systems and updated to reflect room changes.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Counted and balanced registers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained, managed and motivated employees to promote professional skill development.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed and supervised staff performance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Used Point of Sale register system to complete transactions.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Coached staff on strategies to enhance performance and improve customer relations.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Mentored newly hired staff in upselling techniques to improve sales.
- Managed daily operations, client relations and IT.
- Managed [number] employees.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employees.
Wait Staff Member
Applebee's
Norfolk, NE
01.2006 - 07.2006
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Prepared tables by setting up linens, silverware and glassware.
- Took beverage orders from patrons and served drinks promptly.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Answered questions about menu selections and made recommendations when requested.
- Processed payments accurately using cash registers or point-of-sale systems.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Cleared dishes between courses and after guests finished dining.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Followed all safety procedures when handling hot plates or sharp objects.
- Complied with health department regulations regarding sanitation standards when handling food items.
Crew Member
McDonald's
Norfolk, NE
01.2006 - 07.2006
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
Shift Leader
Taco Bell
Norfolk, NE
04.1999 - 05.2003
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed daily workflow and scheduled staff for adequate coverage.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Assisted general manager with operations game plan and company initiatives implementation.
- Evaluated employee performance, delivering individualized feedback and praise.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Assessed reports and adjusted workflows to realign with targets.
- Reviewed operational records and reports to project sales and determine profitability.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Assessed company operations for compliance with safety standards.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Set specific goals for projects to measure progress and evaluate end results.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Implemented strategies to take advantage of new opportunities.
- Analyzed key performance indicators to identify effective strategies.
- Determined consumer needs to provide products and services appealing to larger market.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Education
High School Diploma -
Marcos De Niza High School
Tempe, AZ05-1994
Skills
- Cost Reduction
- Quality Control
- Sales Tracking
- Reporting skills
- Brand Awareness
Timeline
Area Supervisor
Ross Dress for Less
11.2016 - 08.2023
Front End Supervisor/Stock Room Supervisor
Fallas
04.2014 - 11.2016
Wait Staff Member
Applebee's
01.2006 - 07.2006
Crew Member
McDonald's
01.2006 - 07.2006
Shift Leader
Taco Bell
04.1999 - 05.2003
High School Diploma -
Marcos De Niza High School