Angela Benites
Ashford,AL
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking the managerial position. Offering excellent communication and good judgment.
Overview
28
28
years of professional experience
Work History
Health Information Specialist
CIOX HEALTH, Health Information Managment
07.2022 - Current
- Directed and assisted pulling and procurement of medical files according to established procedures.
- Sorted, scanned and indexed documents, developed workflows and processed workflow reports to keep clinical records maintained in accordance with guidelines.
- Developed appropriate and accurate written and oral responses to communicate scientific and health information to public.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Collected, organized and entered patient data into medical systems.
- Secured confidential patient information from unauthorized access.
Medical Scribe
Fairview Clinic
12.2020 - 07.2022
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
- Used Athena to input information into computerized patient record system.
- Accepted dictated notes and produced professional documents with outlined information.
- Submitted orders for additional tests and examinations.
- Accompanied physicians through day in fast-paced, stressful environments.
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
- Selected appropriate ICD-10 and CPT codes for records.
- Verified signatures and checked medical charts for accuracy and completion.
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
- Developed advanced proficiency in Athena and Epic records management software.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
Medical Scribe
Southern Clinic
01.2016 - 12.2020
- Used Greenway to input information into computerized patient record system.
- Maintained security and privacy of records to protect patients and providers.
- Transcribed sensitive documents with complete confidentiality.
- Determined information to be included in reports.
- Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
- Documented patient medical histories, vitals and test results in electronic health records system.
- Treated patients, family members, visitors, peers, staff and providers pleasantly.
- Remained knowledgeable in CPT and ICD-10 coding principles, government regulations and third-party billing rules.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results and home care forms.
- Recorded information using word processing, dictation and transcription software and equipment.
- Accurately documented medical dictation to record patient care records.
- Reviewed patient charts for accuracy, correcting grammar and syntax errors before submission to clinic.
- Used Greenway to input information into computerized patient record system.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Maintained compliance with legal and medical requirements, internal protocols and oversight committee standards.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
Certified Medical Assistant
First Med Of Dothan
06.2011 - 12.2016
- Perform Phlebotomy for lab testing, as well as obtaining EKGs, and vital signs on patients.
- Use E-Clinical Software to update and enter information into their medical record.
- Assist the physician with any procedure needed to include minor surgical procedures.
- Explain medications and dietary restrictions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Taught patients about medications, procedures and care plan instructions.
- Prepared initial patient charts for admission.
- Obtained client medical history, medication information, symptoms and allergies.
Accounts Manager
HPH Investments, L.L.C
07.2010 - 01.2011
- Accountable for reducing delinquency for assigned accounts.
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Establish and maintain effective and cooperative working relationship with the sales team.
- Weekly and monthly reporting to direct supervisor.
- High volume calls to assigned delinquent customers.
- Provided excellent and considerate customer service.
- Ability to organize, prioritize, and manage multiple responsibilities.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Generated financial and operational reports to assist management with business strategy.
- Listened attentively to client feedback to create stronger relations and shape business.
Lab Technician
Flowers Hospital-Lab-Prime Care
01.2009 - 06.2010
- Assist physicians in the diagnosis and treatment of illnesses, injuries and medical conditions by providing clinical testing and specimen analysis.
- Conduct lab tests in the areas of hematology, coagulation, urinalysis, immunology, and FNA collections.
- Recorded, reported and posted test results using Greenway
- Processed patient specimens according to priority and documented results.
- Routinely retracted patient throat cultures and prepared for lab submission.
- Set up, maintained and verified sterility of lab equipment and tools.
- Collected and analyzed blood, urine and tissue samples to support diagnoses of medical conditions and treatment planning.
- Utilized sophisticated laboratory equipment to inspect specimens for bacteria, parasites and other microorganisms.
- Oversaw items in inventory and reordered before supplies diminished.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Calibrated and maintained instruments to keep equipment fully operational.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Logged patient information and recorded results into system.
- Maintained documentation on tests performed in lab.
- Set and oversaw quality assurance guidelines for laboratory work.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Interpreted and documented results of tests into active databases and communicated results to internal customers.
Multi-channel Transmission Systems Operator
534th Signal Company
01.1997 - 01.1999
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Continuously checked classified data, use logins and file permissions to monitor data safety and end-user efficiency.
- Troubleshot system stoppages and determined best course of action to maintain system up-time.
- Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
Education
No Degree - Nursing
Wallace College
Dothan, ALNo Degree - Business Admin
Wallace College
Dothan, ALNo Degree - Business Admin
Okaloosa Community College
Niceville, FLNo Degree - Business Management
University of Maryland - College Park
College Park, MDCertified Medical Assistant - Medical Assisting
Fortis College, Capps College
Dothan AL10.2008
High School Diploma -
Walton High School
DeFuniak Springs, FL05.1992
Skills
- Training New Employees
- Type 60 WPM
- Performing EKG’s
- Assisting with minor surgery
- Advanced computer skills
- Troubleshooting skills
- Organizational skills
- Filing
- Medical terminology
- Phlebotomy
- Reporting
- Research
- Answering phones
- Paperwork Processing
- Treatment Planning
- Patient History Understanding
- Chart Organization
- Clinical Support
- Medical Records Maintenance
- Anatomy
- Medical Records Documentation
- ICD-10 (International Classification of Disease Systems)
- Medical transcription
- Adept multi-tasker
- EMR / EHR
- Hospital inpatient and outpatient records
- HIPAA Compliance
- Patient Care
- Data Entry Expertise
- Workflow Understanding
- Order Initiation
- Medical Coding
- Team Building
- HIPAA and HITECH requirements
- Health records review
- Accurate documentation
- Operational planning
- MS Office
- Electronic Health Records
- HIPAA Compliance Knowledge
- Healthcare IT systems
- Accurate Documentation
- Trained in Epic, Cerner, Health Source
Accomplishments
- Aerobics Group Instructor: AAFP, 2004-2005.
- Army Achievement Medal, 1998.
- Army Service Ribbon, 1998.
- Combat Lifesaver Course, 1998.
Timeline
Health Information Specialist
CIOX HEALTH, Health Information Managment
07.2022 - Current
Medical Scribe
Fairview Clinic
12.2020 - 07.2022
Medical Scribe
Southern Clinic
01.2016 - 12.2020
Certified Medical Assistant
First Med Of Dothan
06.2011 - 12.2016
Accounts Manager
HPH Investments, L.L.C
07.2010 - 01.2011
Lab Technician
Flowers Hospital-Lab-Prime Care
01.2009 - 06.2010
Multi-channel Transmission Systems Operator
534th Signal Company
01.1997 - 01.1999
No Degree - Nursing
Wallace College
No Degree - Business Admin
Wallace College
No Degree - Business Admin
Okaloosa Community College
No Degree - Business Management
University of Maryland - College Park
Certified Medical Assistant - Medical Assisting
Fortis College, Capps College
High School Diploma -
Walton High School
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