Summary
Overview
Work History
Education
Skills
Timeline
Generic
Angela Bennett

Angela Bennett

Mobile,AL

Summary

Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.

Diligent Desired Position with solid background in customer care. Adept at resolving customer issues and improving service processes. Demonstrated skills in communication and problem-solving.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

12
12
years of professional experience

Work History

Behavioral Therapist

Altapointe Residential
09.2020 - Current
  • Developed and implemented individualized treatment plans for clients with diverse behavioral needs.
  • Collaborated with multidisciplinary teams to optimize therapeutic strategies and enhance client outcomes.
  • Conducted comprehensive assessments to identify behavioral challenges and inform intervention strategies.
  • Trained and mentored junior therapists in evidence-based practices and clinical documentation standards.
  • Facilitated group therapy sessions, promoting peer support and fostering a positive therapeutic environment.
  • Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
  • Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
  • Implemented crisis prevention measures when necessary to maintain safety within therapy sessions.
  • Helped teach important social, play and basic life skills such as personal hygiene management.
  • Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.

Customer Care Representative

Alorica
05.2013 - 09.2020
  • Provided one-on-one support to individuals with behavioral challenges, implementing behavior management strategies and interventions
  • Assisted in the development and implementation of individualized behavior plans, ensuring consistency and progress towards goals
  • Monitored and documented behaviors, collecting data to track progress and identify areas for improvement
  • Implemented positive reinforcement techniques to promote desired behaviors and reduce challenging behaviors
  • Guided practice sessions to improve social interactions.
  • Assisted in crisis intervention situations by utilizing de-escalation techniques to ensure the safety of all individuals involved
  • Maintained confidentiality of sensitive information regarding clients' personal lives and treatment plans
  • Attended training sessions on behavior management techniques to enhance knowledge and skills in the field
  • Increased social interaction among clients by organizing group activities resulting in an XX% improvement in socialization skills
  • Provided support during community outings or recreational activities while promoting appropriate behavior choices
  • Encouraged independence by teaching daily living skills such as personal hygiene and household chores
  • Maintained accurate and up-to-date documentation of client progress, goals, and interventions implemented
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with team members to enhance service delivery and streamline processes.
  • Implemented feedback mechanisms to improve customer satisfaction scores.
  • Analyzed customer interactions to identify trends and recommend process improvements.
  • Led initiatives to reduce response times, enhancing overall customer experience.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Education

Bachelor Of Early Childhood Care And Education - Educational Psychology

Alabama State University
Montgomery, AL
06.2000

High School Diploma -

John L LeFlore High School
Mobile, AL
05.1997

Skills

  • Developmental Disabilities Experience
  • Crisis Intervention
  • Individual / Group Counseling
  • Medication Administration

Timeline

Behavioral Therapist

Altapointe Residential
09.2020 - Current

Customer Care Representative

Alorica
05.2013 - 09.2020

Bachelor Of Early Childhood Care And Education - Educational Psychology

Alabama State University

High School Diploma -

John L LeFlore High School

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