Angela Benningfield
New Albany,IN
Summary
Dedicated professional with expertise in classroom management, student engagement, and individual support. Committed to fostering positive relationships and enhancing learning environments.
Overview
27
27
years of professional experience
Work History
Prime Time Aide
NAFCS
New Albany, Indiana
2015.07 - Current
- Assisted students with individual learning needs and delivered personalized support.
- Supported teachers with classroom management and student engagement activities.
- Assisted teachers with classroom activities and instruction.
- Conducted small group activities to reinforce learning objectives.
- Built positive student relationships through active listening and positive reinforcement of behavior expectations.
- Helped maintain a safe learning environment by enforcing rules and regulations set forth by the school district.
- Ensured all students had access to appropriate educational resources needed for success in the classroom environment.
- Participated in training sessions to enhance professional skills and knowledge. to strengthen skills and support team goals.
Customer Service
Kohl's
New Albany, Indiana
2024.08 - 2025.08
- Resolved customer inquiries efficiently while maintaining high service quality.
- Delivered customer service support consistently with professionalism to enhance customer satisfaction.
- Addressed customer needs promptly, contributing to a positive service experience.
- Supported customer service operations by addressing inquiries.
- Trained new staff on customer service processes.
- Followed company policies for customer service standards.
District Loss Prevention Manager
Wal-Mart, Inc.
Bentonville, Arkansas
1999.10 - 2003.03
- Developed comprehensive loss prevention plans that targeted theft reduction and minimized shrink.
- Guided cross-functional teams in building asset protection initiatives.
- Analyzed incident reports to identify patterns, informing enhancements to loss prevention strategies.
- Installed surveillance systems to strengthen security across locations.
- Coached and supported store staff on loss prevention policies.
- Educated store staff on identifying theft risks and formulating effective prevention strategies.
- Reviewed CCTV footage for signs of criminal activity or company policy violations during investigations.
- Investigated suspicious activity and theft or fraud incidents.
- Wrote detailed incident reports for theft and other in-store crimes.
- Worked with store management on initiatives to reduce internal shrink and improve operations.
- Completed store audits to check compliance with safety regulations.
- Audited store inventory on a regular basis to detect fraud or employee mismanagement.
- Delivered training on cash handling practices to lower shrink from employee error or negligence.
- Trained loss prevention staff on job-related policies and procedures.
- Led safety and loss prevention activities while teaching coworkers theft prevention methods.
- Investigated complaints and safety concerns to correct unsafe conditions.
- Built working relationships with local law enforcement to stay aligned with laws and regulations.
- Supported special events such as Black Friday and Cyber Monday when added coverage was needed.
- Prepared and reviewed paperwork for audits, shortage control programs, apprehensions, and case disposition.
- Documented theft and attempted theft incidents in detailed reports.
- Collaborated with law enforcement during investigations and supplied evidence.
Education
Master of Science - Criminal Justice
Marshall University
Huntington, WV1999-05
Bachelor of Arts - Criminal Justice
Marshall University
Huntington, WV1996-12
Skills
- Classroom management
- Student engagement
- Individual support
- Instructional assistance
- Customer service
- Effective communication
- Relationship building
- Active listening
- Problem solving
- Time management
- Attention to detail
- Reliability and punctuality
Accomplishments
- 2022-2023 Educational Support Employee of the Year, Grant Line Elementary
Timeline
Customer Service
Kohl's
2024.08 - 2025.08
Prime Time Aide
NAFCS
2015.07 - Current
District Loss Prevention Manager
Wal-Mart, Inc.
1999.10 - 2003.03
Master of Science - Criminal Justice
Marshall University
Bachelor of Arts - Criminal Justice
Marshall University