Angela Berels
New Baltimore,MI
Summary
Dynamic and dedicated waitress with a proven track record at Hamlin Pub, excelling in customer service and strong multitasking. Enhanced guest satisfaction through attentive service and effective communication, fostering a welcoming environment. Proficient in cash handling and maintaining cleanliness, consistently promoting a positive dining experience.
Overview
19
19
years of professional experience
Work History
Waitress
Hamlin Pub
10.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waitress
Cabana Blue Lakefront Sports Bar & Grill
02.2022 - Current
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Waitress
Terrys Terrace-restaurant
03.2016 - 04.2019
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Lab Assistant
St. John Hospital and Medical Center
03.2006 - 12.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Wayne Memorial High School
Wayne, MI05.2002
Skills
- Customer service
- Strong multitasking
- Cleanliness
- Hospitality service expertise
- Sales techniques
- Sales expertise
Timeline
Waitress
Hamlin Pub
10.2022 - Current
Waitress
Cabana Blue Lakefront Sports Bar & Grill
02.2022 - Current
Waitress
Terrys Terrace-restaurant
03.2016 - 04.2019
Lab Assistant
St. John Hospital and Medical Center
03.2006 - 12.2016
High School Diploma -
Wayne Memorial High School
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