Angela Berry
Los Angeles,CA
Summary
Dependable Appointment Clerk with well-developed clerical and appointment setting skills. Excellent computer proficiency and telephone etiquette. Adaptable, organized and calm in high-stress environments. Organized Receptionist and Appointment Setter with 25 years of experience creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.
Overview
25
25
years of professional experience
Work History
Appointment Clerk
Kaiser Permanente
City of Los Angeles, CA
10.1997 - Current
- Answered approximately 100 calls per day regarding appointment requests, concerns and inquiries.
- Provided accurate information and answered any questions regarding services or products.
- Set appointments with customers based on individual convenience.
- Documented all calls and inquiries in computer system.
Education
No Degree - Business Administration And Management
Los Angeles City College
Los Angeles, CASkills
- Data Research and Analysis
- Medical Condition Coding Software
- Clear Communication
- Natural Script Reading
- Appointment Booking
- Overcoming Objections
- Customer Service
Timeline
Appointment Clerk
Kaiser Permanente
10.1997 - Current
No Degree - Business Administration And Management
Los Angeles City College
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