Angela Bertetto

Provided customer service for inbound and outbound calls, addressing inquiries about insurance and processing payments.

Assisted customers experiencing loss with empathy, guiding them through claims process.

Researched billing issues and insurance needs, ensuring resolution of all concerns.

Sold property and casualty insurance, life insurance, and disability insurance to new and existing clients.

Greeted customers upon arrival, promptly addressing individual needs.

Scheduled appointments for insurance reviews to enhance customer engagement.

Onboarded new hires, instructing on company policies and procedures to enhance safety and productivity.

Coached employees in new processes and safety protocols for improved compliance.

Ensured proper use of personal protective equipment (PPE) and adherence to safety procedures.

Demonstrated hands-on equipment operation to reinforce training effectiveness.

Conducted facility tours with new hires, highlighting sorting and package delivery processes.

Greeted and seated guests, creating positive first impressions.

Assisted servers in clearing tables and preparing dining areas for smooth operations.

Maintained a clean, organized front-of-house environment to enhance guest comfort.

Managed phone inquiries and reservations to streamline customer service.

Took food orders, ensuring prompt and accurate fulfillment.

Processed cash and credit card transactions with complete accuracy.

• Assisted with daily living tasks by serving meals and positioning patients effectively.
• Lifted patients onto beds, examination tables, and surgical tables as needed.
• Provided essential support to medical staff during tests and emergency interventions.
• Executed fall prevention strategies outlined in care plans.
• Displayed compassion and empathy for residents and their families.
• Monitored medication compliance among residents.

• Transported students safely to and from school with patience and kindness.
• Conducted pre-trip inspections to ensure bus safety for student travel.
• Adhered to all traffic laws and regulations during transportation.
• Executed basic maintenance on the school bus to ensure optimal functionality.

• Processed payroll efficiently, ensuring timely and accurate employee compensation.
• Leveraged accounting software to enhance bookkeeping processes and increase operational efficiency.
• Classified and summarized financial data for accurate entry into financial records.
• Analyzed trends and financial data to provide management with informed decision-making insights.