ANGELA BERUMEN
Brownsville,TX
Summary
Proven track record in enhancing customer satisfaction at Maximus through expert bilingual communication and problem-solving skills. Excelled in crisis management, maintaining professionalism under pressure, and fostering effective working relationships. Demonstrated proficiency in Microsoft Word and translation services, significantly improving customer relationship management. To get an opportunity where I can make the best of my potential and contribute to the organization's growth. Proven skills in interpreting conversations and translating documents. Energetic and successful at motivating and building positive team dynamics to accomplish aggressive goals. Hardworking team player bringing the necessary experience and knowledge to tackle any operational demand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Youth Leader
Templo Sinaí Living Stone
Brownsville, TX
07.2020 - Current
- Exemplary leadership and managerial skills as well excellent communication and interpersonal skills
Dual Bilingual Customer Service Representative
Maximus
Brownsville, TX
08.2023 - 04.2025
- Being able to provide knowledge in both Spanish and English
- Took ownership of each call by listening attentively to understand individual needs
- Follow policies and procedures
- Asking probing question to best address their issues
- Always with a positive attitude
- Empathy and understanding
- Ability to multitask and manage time effectively
- Resolved customer complaints and issues promptly and professionally.
- Ensured compliance with applicable laws and regulations related to customer service duties.
Bilingual Customer Service Representative
Maximus
Brownsville, TX
07.2022 - 08.2023
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish
- Assisted customers with Spanish-language inquiries in a timely and professional manner
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Provided language translation services for customer service inquiries
- In charge of answering customer calls, listening to their concerns, and trying to find an alternative or solution to their problem
- Following scripts when handling different topics
- Clarifying desired information from the customer
- Follow communication guidelines, policies, and procedures
Secretary
Carbon El Toro
Brownsville, TX
08.2019 - 06.2021
- Completed forms, reports, logs, and records to quickly handle all documentation for Human Resources
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests
- Updated and maintained confidential databases and records
- Answered a high volume of phone calls and email inquiries
- Would also help translate for customers that would only speak fluent English
Education
High School Degree - Agriculture
Lopez Early College High School
Brownsville, TX08.2020
Associate Of General Studies - Psychology
Texas Southmost College
Brownsville, TXSkills
- Active Listening
- Problem solving
- Clear Communication
- Crisis Management
- Writing Skills
- Time management
- Microsoft Word
- Customer Service
- Customer Relationship Management
- Interpretation and Translation Services
- Team building
- Crisis management
- Conflict resolution
- Bilingual communication
- Customer service
- Active listening
- Problem-solving abilities
- Administration and management
- Organizational skills
- Multitasking
Certification
Certification, General Industry Safety And Health, Occupational Safety And Health Administration, 04/2020, The goal of the 30-hour training program is to give personnel who have some safety responsibility more in-depth and varied instruction.
Accomplishments
Spot Award, 04/2022, "We embrace the challenge", CSR continues to demonstrate in her calls that her beneficiaries and their issues are important to her. Her willingness to help others reflects every day.
Languages
- English, Native or Bilingual
- Spanish, Native or Bilingual
Timeline
Dual Bilingual Customer Service Representative
Maximus
08.2023 - 04.2025
Bilingual Customer Service Representative
Maximus
07.2022 - 08.2023
Youth Leader
Templo Sinaí Living Stone
07.2020 - Current
Secretary
Carbon El Toro
08.2019 - 06.2021
High School Degree - Agriculture
Lopez Early College High School
Associate Of General Studies - Psychology
Texas Southmost College