Angela Bien
Robbinsdale,MN
Summary
Experienced customer service professional who has worked in many facets of the service industry looking to apply 10+ years of expertise delivering exceptional customer service in any environment.
Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
22
22
years of professional experience
Work History
Cashier/Storekeeper
City Center Market CO-OP
11.2022 - Current
- Greets customers upon their entry into store and helps them with any questions and concerns
- Performs all checkout procedures quickly and accurately
- Completes stocking of shelves along with rotation, keeping store tidy, and assisting guests
- Processes credit card, debit card, cash, gift card, and store credit transactions
- Operates POS and inventory database locator
- Helps keep store clean and organized throughout the day and at closing.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
Beertender
Thunder Brothers Brewery
05.2022 - 02.2024
- Provides customer service
- Serving food and beverages throughout shift
- Ensures cleanliness of the brewery
- Change kegs as needed
- Execute opening and closing of the brewery; securing funds and ensuring the doors are secure
- Counting out tills and balancing gambling funds.
- Provided excellent service to private parties of 30+ as the sole server.
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Assisted in the setup of private events, accommodating specific client requests.
- Engaged customers through product knowledge sharing, sparking interest in new offerings.
- Maintained a clean and organized bar environment for improved customer experience.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
- Collaborated with fellow staff members to optimize workflow and service quality.
- Developed rapport with customers, fostering a friendly and loyal clientele base.
- Increased bar revenue with upselling techniques and promotion of special events.
- Facilitated teamwork among colleagues through effective communication strategies.
- Conducted routine maintenance checks on draft systems for optimal performance.
- Ensured timely completion of opening or closing tasks based on assigned shifts.
- Promoted responsible alcohol consumption, adhering to local laws and regulations.
- Participated in staff training sessions to continuously improve product knowledge and service skills.
- Supported marketing efforts by promoting the establishment on social media platforms.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Social Media Marketing Specialist
Self-employed
10.2002 - 02.2024
- Increased online engagement through the creation of compelling content tailored to target audiences.
- Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content.
- Managed multiple social media accounts, ensuring consistent branding and messaging across all platforms.
- Increased website traffic by creating and sharing engaging social media posts that directed users to relevant on-site content.
- Boosted reach by creating digital content, managing scheduling, maintaining social media accounts and reporting analytics to measure engagement.
- Developed and maintained an editorial calendar, ensuring a consistent flow of fresh content to engage and retain followers.
- Boosted brand awareness by developing and implementing effective social media marketing strategies.
- Trained junior team members on best practices for creating engaging social media content, improving overall team productivity.
- Responded to inquiries and engaged with followers to build community and support customer engagement.
Retail Cashier
Isanti Municipal Liquor Store
03.2023 - 10.2023
- Greets customers upon their entry into the store and helps them with any questions and concerns
- Performs all checkout procedures quickly and accurately each time
- Completes stocking of shelves, keeping front lanes tidy, and assisting guests
- Processes credit card, debit card, cash, gift card, and store credit transactions
- Operates POS and inventory database locator.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Sales expertise
Timeline
Retail Cashier
Isanti Municipal Liquor Store
03.2023 - 10.2023
Cashier/Storekeeper
City Center Market CO-OP
11.2022 - Current
Beertender
Thunder Brothers Brewery
05.2022 - 02.2024
Social Media Marketing Specialist
Self-employed
10.2002 - 02.2024
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