Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Angela Binschus

Las Vegas,NV

Summary

very outgoing

Very understanding friendly a people person take anything and everything into consideration before making on my next move. Family comes first. Very hard-working and always give it my best. If I don’t know I always ask you can count on me and I guarantee you if I can do it I’ll get the job done.

Overview

7
7
years of professional experience

Work History

Private Caregiver

In Home Caregive
06.2022 - 11.2022
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Maintained clean, safe and well-organized patient environment.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Documented vitals, behaviors and medications in client medical records.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Developed rapport to create safe and trusting environment for care.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.

So Cashier

Orange Julius/Dairy Queen
01.2021 - 10.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $Amount or more per shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Reviewed weekly sales ads and monitored price changes.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned Job title and Job title positions and provided backup at key times.
  • Set up new sales displays each Timeframe.
  • Solicited customers to purchase loyalty and item protection plans, successfully bringing in $Amount per month in new revenue.

Customer Service Agent

TMobile
06.2018 - 01.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Educated customers on company systems, form completion and access to services.
  • Provided primary customer support to internal and external customers.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Resolved over Number customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Entered customer information into customized computer system with Software to document and organize client records.
  • Contacted customers to return routine and general calls promptly.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
  • Interfaced with airlines, shipping, trucking and related carriers to understand requirements and track shipments.

Telemarketing Agent

S.N.E
03.2015 - 11.2016
  • Completed daily cold calling and outreach to build sales pipeline.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Recorded contact information of customers and potential customers in internal database.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered calls, took messages and transferred calls to correct individuals.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Assisted with training and orientation of new employees.
  • Escalated concerns or advanced problem calls to management staff.
  • Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
  • Overcame objections using friendly, persuasive strategies.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Set up appointments with interested customers according to schedule availability.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Made average of Number outbound and inbound calls per day.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Generated minimum of Number new leads each day
  • Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
  • Attained $Amount in sales targets on monthly basis.

Secretary's Assistant

Mary Maids
03.2014 - 04.2015
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Received and routed business correspondence to correct departments and staff members.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Drafted correspondence and reports, such as Type and Type, on behalf of Job title.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.
  • Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.

Education

GED -

Las Vegas Technical College
Las Vegas, NV
01.2020

Skills

  • Knowledge of State Regulations
  • Time Management
  • Community Activities
  • Patient Care
  • Medical Reminders
  • Companionship and Emotional Support
  • Care Plan Assessment
  • Quality Program Protocols
  • Protein Handling
  • Patient and Caregiver Education
  • Grocery Shopping
  • First Aid and Safety
  • ADLs Assistance
  • Records Maintenance
  • Progress Documentation
  • Case Management
  • Direct Patient Care
  • Behavior Redirection
  • Client Documentation
  • Household Management
  • Dining Room Support
  • Medication and Appointment Reminders
  • Resident Empowerment
  • Status Updates
  • Interdisciplinary Care
  • Respectful and Compassionate
  • Client Requirements
  • Behavioral Management
  • Medical Office Administration
  • Personal Grooming Care
  • Diet and Nutrition
  • Complex Problem-Solving
  • Patient Management
  • Floor Sweeping
  • Household Chores
  • COVID-19 Safety Policies
  • Professional Development
  • Bedsore Prevention
  • Strong Ethics
  • Dietary Needs
  • Personal Care Assistance
  • Clinical Quality Program Standards
  • Meal Planning and Preparation
  • Medical Records Management
  • Individual Service Plans
  • Running Errands
  • Hoyer Lifting Equipment
  • Client Transportation
  • Compassionate Communication
  • Dependable and Responsible
  • Safety Behaviors
  • Patient Assessments
  • PPE Usage
  • Prosthetic Attachment and Removal
  • Communication Assistance
  • Independent Living
  • Monitor Vital Signs
  • Problem Identification
  • Promotional Support
  • Remote Video Conferencing
  • Word Processing
  • Healthy Eating
  • Attentive to People
  • Review Cases
  • Cook Healthy Meals
  • Spreadsheet Tracking
  • Patient Rapport
  • Developing Client Trust
  • Client Records Management
  • First Aid Certification
  • Personal Oxygen Delivery
  • Proper Staffing
  • Caregiver and Family Support
  • Progressive Care
  • Meal Assistance
  • Housekeeping

Timeline

Private Caregiver

In Home Caregive
06.2022 - 11.2022

So Cashier

Orange Julius/Dairy Queen
01.2021 - 10.2022

Customer Service Agent

TMobile
06.2018 - 01.2020

Telemarketing Agent

S.N.E
03.2015 - 11.2016

Secretary's Assistant

Mary Maids
03.2014 - 04.2015

GED -

Las Vegas Technical College

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Angela Binschus