Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Angela Birch
Open To Work

Angela Birch

Lititz,PA

Summary

Dynamic Assistant General Manager with a proven track record at Iron Hill Brewery, excelling in staff management and operations. Enhanced customer satisfaction through effective training programs and streamlined inventory control, achieving significant improvements in service quality. Adept at fostering team collaboration and driving financial performance through strategic budget control and employee development.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Iron Hill Brewery
07.2025 - 10.2025
  • Assisted in daily operations to ensure seamless service and customer satisfaction.
  • Responded to daily emails to ensure alignment with customer and company expectations
  • Coordinated staff schedules to optimize team performance during peak hours.
  • Supported inventory management processes, contributing to efficient stock control.
  • Implemented training programs for new team members, enhancing onboarding experience.
  • Collaborated with management to develop strategies for improving customer engagement.
  • Facilitated communication between front-of-house and back-of-house teams for streamlined operations.
  • Monitored compliance with health and safety regulations across all operational areas.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Streamlined operational workflows, enhancing efficiency across multiple departments.
  • Led cross-functional teams to implement process improvements and reduce operational costs.

Executive Kitchen Manager

Bjs Restaurants Inc
07.2024 - 07.2025
  • Managed daily kitchen operations, ensuring efficient workflow and adherence to safety standards.
  • Trained staff on food preparation techniques and proper equipment usage for optimal performance.
  • Oversaw inventory management, maintaining stock levels and minimizing waste in food supplies.
  • Developed and implemented standard operating procedures for kitchen tasks and food handling.
  • Ensured compliance with health regulations through regular inspections and staff training sessions.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Optimized labor costs through efficient scheduling practices that accounted for fluctuations in business levels and employee availability.
  • Hired and managed entire kitchen staff.
  • Overcame staffing challenges during peak periods by cross-training employees in various roles within the kitchen hierarchy.
  • Managed inventory control and procurement processes for cost reduction and waste minimization.

Assistant General Manager

Bjs Restaurants Inc
10.2021 - 07.2024
  • Analyzed customer feedback to identify areas for service improvement and innovation.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Resolved problems promptly to elevate customer approval.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
  • Implemented staff training programs that improved service quality and increased customer loyalty.

General Manager

Tomato Pie Cafe
09.2015 - 09.2021
  • Directed operational strategies to enhance efficiency and productivity across multiple departments.
  • Implemented performance metrics to evaluate staff effectiveness and drive continuous improvement initiatives.
  • Fostered collaboration among cross-functional teams to streamline communication and project delivery.
  • Developed training programs aimed at improving employee skills and operational knowledge.
  • Oversaw recruitment processes, enhancing team capabilities through targeted talent acquisition strategies.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

General Manager

Ruby Tuesday
09.2005 - 09.2015
  • Managed budgetary planning, ensuring alignment with organizational goals and financial sustainability.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Implemented cost-control measures, enhancing profitability while maintaining high standards.
  • Directed daily operations to ensure optimal guest experiences and service quality.
  • Trained and mentored staff, fostering a culture of excellence and teamwork.
  • Streamlined inventory management processes, reducing waste and improving efficiency.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Set clear expectations and created positive working environment for employees.

Education

No Degree - Human Resources

Cornell University
Ithaca, NY

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Employee relations
  • Team leadership expertise
  • Training and development background
  • Food safety and sanitation
  • Employee scheduling
  • Budget control
  • Human resources
  • Financial reporting
  • Sales forecasting

Certification

- ServSafe certified

- Owner operator RAMP Certified

Timeline

Assistant General Manager

Iron Hill Brewery
07.2025 - 10.2025

Executive Kitchen Manager

Bjs Restaurants Inc
07.2024 - 07.2025

Assistant General Manager

Bjs Restaurants Inc
10.2021 - 07.2024

General Manager

Tomato Pie Cafe
09.2015 - 09.2021

General Manager

Ruby Tuesday
09.2005 - 09.2015

No Degree - Human Resources

Cornell University

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