Angela Black
Macomb,MI
Summary
Talented Team Leader experienced and dedicated to enhancing patient satisfaction and achieving business objectives. Organized Team Leader builds positive rapport and inspires trust with patients, leadership, and site team. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Sought out to build mock scenarios while continuously guiding teams towards achievement of organizational goals. Designated as a Super User and HSO Benefits Champion based upon track record of high level performance.
Overview
17
17
years of professional experience
Work History
PST Team Leader
LabCorp
02.2024 - Current
- Set performance expectations and drive results through follow-up and constructive feedback as needed.
- Empower team members by delegating responsibilities according to individual strengths and areas of expertise.
- Manage conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintain an inclusive and diverse team culture, promoting respect and understanding among all members.
- Continuously developing team member skills through targeted coaching sessions, resulting in improved individual performance.
- Provide ongoing support to direct reports, addressing concerns or questions promptly to maintain focus and execution of tasks.
Phlebotomist
LabCorp
11.2017 - 02.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Phlebotomist
McLaren Port Huron Hospital
10.2010 - 10.2017
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Verified proper storage and transportation of specimens to laboratories.
- Assisted in training and onboarding new phlebotomists.
- Provided guidance and support to laboratory personnel.
Sales Manager
Sunshine Pools, Spas & Tanning
03.2007 - 06.2009
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Established and cultivated solid business relationships with new or existing customers.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Communicated product quality and market comparisons by creating sales presentations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma - General Studies
Port Huron Northern High School
Certificate: Medical Assisting And Phlebotomy - Medical Assisting And Phlebotomy
Ross Medical Education Center
07.2010
Skills
- Multi-Site Training/Leadership
- High Level Work Ethic
- Strong Multi-Tasking Skills
- Problem-Solving
- Reliability
- Teamwork and Collaboration
- Staff Education and Training
- Professionalism
- Overseeing Daily Activities
- Performance Evaluations
- Patient Support
- Phlebotomy Functions
Timeline
PST Team Leader
LabCorp
02.2024 - Current
Phlebotomist
LabCorp
11.2017 - 02.2024
Phlebotomist
McLaren Port Huron Hospital
10.2010 - 10.2017
Sales Manager
Sunshine Pools, Spas & Tanning
03.2007 - 06.2009
High School Diploma - General Studies
Port Huron Northern High School
Certificate: Medical Assisting And Phlebotomy - Medical Assisting And Phlebotomy
Ross Medical Education Center