Angela Black
Ardmore,OK
Summary
Dedicated and highly organized with extensive experience in administrative operations, team coordination, and process optimization. Adept at streamlining workflows and fostering a productive work environment. Known for exceptional problem-solving skills and a proactive approach to supporting business objectives. Recently relocated to Ardmore to embrace a slower, community-focused lifestyle while bringing strong organizational expertise and a commitment to excellence to a new professional opportunity. Seeking a role that values efficiency, adaptability, and a passion for supporting business success in a close-knit environment.
Overview
13
13
years of professional experience
Work History
Office Manager
Shower Doors of Austin
02.2016 - 01.2025
- Managed and oversaw 20+ employees.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls and email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees.
Psychiatric Nursing Assistant
Austin State Hospital
06.2012 - 02.2016
- Collaborated closely with psychiatrists, therapists, social workers, and other healthcare professionals for comprehensive patient care planning and execution.
- Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
- Reduced the risk of self-harm or injury to patients by implementing appropriate safety measures and close monitoring.
- Contributed to a positive therapeutic environment through effective communication, active listening, and respectful interactions with patients and staff members.
- Documented patient progress meticulously in electronic medical records, maintaining accuracy and confidentiality as required by HIPAA regulations.
- Maintained a clean, safe, and therapeutic environment by adhering to proper infection control practices and following established safety protocols.
- Assisted in the administration of psychiatric medications under the supervision of healthcare professionals, ensuring proper dosage and adherence to protocols.
Education
High School Diploma -
Berkner High School
Richardson, TX05.1993
Skills
- Organizational skills
- Time management
- Attention to detail
- Proficient Computer skills
- Clear oral/written communication
- Conflict management
- Problem resolution
- Teamwork and collaboration
- Interpersonal relations
Timeline
Office Manager
Shower Doors of Austin
02.2016 - 01.2025
Psychiatric Nursing Assistant
Austin State Hospital
06.2012 - 02.2016
High School Diploma -
Berkner High School
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