Angela Blackburn
Grove City,OH
Summary
Dynamic Senior Quality and Reconciliation Analyst with a proven track record at Nationwide, adept in conducting comprehensive quality assessments and leveraging extensive AML expertise. Excels in training new analysts and enhancing team performance. Skilled in utilizing life operating systems and maintaining high confidentiality standards, with a strong foundation in legal document review and fraud guidelines.
Overview
24
24
years of professional experience
Work History
Senior Quality and Reconciliation Analyst
Nationwide
Columbus, OH
10.2000 - Current
- Conduct thorough quality assessments while providing feedback to seven life-processing teams daily.
- Collaborates with senior leadership to identify improvement opportunities.
- Provides new analysts with comprehensive training and onboarding support.
- Adheres to SEC rules by completing time-sensitive transactions promptly.
- Analyzes and communicates findings on suspicious activities, leveraging AML expertise through proper avenues.
- Participation in both KPI and KPMG audits.
Licensed Massage Therapist
Massage Envy Spa
Grove City, Ohio
01.2016 - 03.2020
- Performed a variety of massage modalities, including Swedish, deep tissue, and sports massage, to address client health concerns.
- Assessed soft tissue condition, joint quality and function, muscle strength and range of motion.
- Adhered to professional ethics and conduct, maintaining a positive and respectful relationship with clients and colleagues.
- Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
- Educated clients on stretches and exercises to complement massage therapy and promote long-term health benefits.
Education
Bachelor of Arts - Criminal Justice
University of Phoenix
Tempe, AZ11-2020
Licensed Massage Therapist - Human Anatomy And Physiology
American Institute of Alternative Medicine
Columbus, OH03-2010
Skills
- Extensive knowledge of life operating systems, including Vision, Cyber-Life, OIPA, ALS, and Vantage
- Comprehensive understanding of Nationwide AML/Fraud guidelines
- Proficient Research Investigator
- Ability to organize, prioritize, and monitor live cases while maintaining confidentiality
- Adept at reviewing legal documents such as Trusts, Powers of Attorney, and Collateral Assignments
- Skilled in Training and Quality Assurance Reviews
Affiliations
- Small Animal Rescue
- Antiques Restoration
- Cooking
- True Crime Research
Timeline
Licensed Massage Therapist
Massage Envy Spa
01.2016 - 03.2020
Senior Quality and Reconciliation Analyst
Nationwide
10.2000 - Current
Bachelor of Arts - Criminal Justice
University of Phoenix
Licensed Massage Therapist - Human Anatomy And Physiology
American Institute of Alternative Medicine
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