Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Angela  Blackwell

Angela Blackwell

Roanoke,Virginia

Summary

Strong dedication to helping customers resolve issues and cultivating a positive image of any company that gives me an oppurtunity to become part of the team. I Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high- quality professional relationships with callers.

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Server

Olive Garden Restaurant
03.2019 - 01.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Customer Service Specialist

ADT Security
05.2017 - 04.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Responded to customer calls and emails to answer questions about products and services.
  • Answered over 100 calls per shift to meet fast-paced call center demands.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Educated customers on company systems, form completion, and access to services.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.

Customer Service Manager

Matria Healthcare
10.2013 - 09.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
  • Negotiated contracts with outside carriers to minimize costs to company and customers.
  • Addressed potential cancellations and offered catered solutions to retain accounts.

Education

BBA - Business Education

Dominion Business College
Roanoke, VA
01.2014

Skills

  • Microsoft Office
  • Investigate Claims
  • Process Transactions
  • Professional Telephone Demeanor
  • Computer Proficiency
  • Correcting Discrepancies
  • Order and Refund Processing
  • Product Launching
  • Available Nights, Weekends and Holidays
  • Positive Customer Engagement
  • Learning Strategies
  • Management of Personnel Resources

Timeline

Server

Olive Garden Restaurant
03.2019 - 01.2023

Customer Service Specialist

ADT Security
05.2017 - 04.2019

Customer Service Manager

Matria Healthcare
10.2013 - 09.2018

BBA - Business Education

Dominion Business College
Angela Blackwell