Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Certification
Timeline
Intern
ANGELA BLATZ

ANGELA BLATZ

Canton,OH

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

19
19
years of professional experience

Work History

Program Consultant

ODJFS
05.2022 - Current
  • Recommended self assessment operational improvements based on tracking and analysis of program data.
  • Leveraged on-site observation and personal interviews to identify team and individual strengths.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Produced detailed and relevant reports for use in making business decisions.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Resolved problems, improved operations and provided exceptional service.

Training Supervisor

Stark County Job & Family Services
04.2014 - 05.2022
  • Assessed new employee skills and strengths to provide customized training.
  • Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
  • Wrote appropriate curriculum for specific course topics.
  • Integrated technology resources into courses to diversify instruction.
  • Updated employees with latest policies, procedures and compliance standards.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Trained new hires to perform cross-training exercises with experienced workers.

Ombudsman

Stark County Job and Family Services
01.2013 - 04.2014
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Gained strong leadership skills by managing projects from start to finish.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Eligibility Specialist

Stark County Job and Family Services
02.2011 - 01.2013
  • Followed guidelines when reviewing applicant data to determine eligibility for assistance.
  • Interviewed applicants and explained scope of different available benefits.
  • Selected qualified applicants to refer to employers for possible job placement purposes.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Sorted out jobs relevant to interests of candidates to forward information to candidates.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Assisted clients with completion of applications and paperwork.

Child Support Case Manager

Stark County Job and Family Services
11.2009 - 01.2011
  • Participated in community events to promote services and engage with public.
  • Analyzed and researched financial information of grant program participants.
  • Interpreted both court and administrative child support orders
  • Conducted review and adjustments of child support orders per Ohio Child Support Guidelines.
  • Identified participants employment barriers and refer to community partners for services.

Logistics Coordinator

Muffet Trucking Express, LLC
10.2005 - 08.2009
  • Tracked orders and notified customers of status or potential delays.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Analyzed customer requirements and provided customized logistics solutions.
  • Built and established relationships with staff and vendors.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Negotiated contracts to secure favorable rates and terms.

Education

Bachelor of Science - Business

University of Phoenix
Tempe, AZ
06-2015

Skills

  • Business analysis
  • Organizational development
  • Proposal writing
  • Train staff
  • Goal setting
  • Employee training
  • Data collection
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Policy development
  • Improve procedures

Accomplishments

  • Supervised team of 10 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop tracking spreadsheets.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Ohio Driver's License
  • First Aid Certification
  • Six Sigma Certification - Yellow Belt

Timeline

Program Consultant

ODJFS
05.2022 - Current

Training Supervisor

Stark County Job & Family Services
04.2014 - 05.2022

Ombudsman

Stark County Job and Family Services
01.2013 - 04.2014

Eligibility Specialist

Stark County Job and Family Services
02.2011 - 01.2013

Child Support Case Manager

Stark County Job and Family Services
11.2009 - 01.2011

Logistics Coordinator

Muffet Trucking Express, LLC
10.2005 - 08.2009

Bachelor of Science - Business

University of Phoenix

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ANGELA BLATZ