Summary
Overview
Work History
Education
Skills
Timeline
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ANGELA BLUNT

DES MOINES

Summary

Experienced administrative assistant with extensive expertise in customer service and healthcare settings, adept at managing patient check-ins and coordinating inventory. Skilled in remote working tools and CRM systems, ensuring efficient communication and service delivery. Known for strong organizational abilities and people skills.

Overview

21
21
years of professional experience

Work History

ADMINISTRATIVE ASSISTANT

Hy-Vee Health Infusions
West Des Moines
04.2025 - Current
  • Business closing 8/29/25

CSR MEDICAID APPLICATIONS

Tek Systems
Remote
04.2024 - 12.2024
  • Managed remote inbound customer service for Medicaid applications, enhancing user satisfaction.
  • Assisted callers with applications and renewals and made notes on every call.

FRONT DESK SCHEDULER

Advanced Foot and Ankle Clinic
Des Moines
08.2022 - 01.2024
  • Check in patients, answer phone, collect copays, scheduling
  • Patient intake, triaged patient situation
  • Maintained clean exam rooms

EXPERIENCED SPECIALIST

UnityPoint Health Urgent Care
Des Moines
10.2021 - 08.2022
  • Provided compassionate patient support during check-in
  • Confirmed appts, travel and hotel arrangements
  • Managed Board room scheduling and archives

ADVANCED MEDICAL SUPPORT

Veterans Affairs
Des Moines
01.2020 - 10.2021
  • Company Overview: DM Veteran Hospital
  • Visitor greeting, call routing, assisted department heads
  • DM Veteran Hospital

CLERK SPECIALIST/RECEPTIONIST

MEG Contractor for USDA/NRCS
Des Moines
07.2019 - 01.2020
  • Managed documentation for USDA/NRCS projects and ensured compliance with regulations.
  • Greeted visitors
  • Completed tasks & projects for department heads
  • Reserved boardrooms
  • Produced nametags & desktop name signs for regional meetings

SERVER

Big Al's BBQ
Des Moines
12.2018 - 08.2019
  • Provided excellent customer service in fast-paced dining environment.
  • Took and processed customer orders accurately and efficiently.
  • Maintained cleanliness and organization of dining area and service stations.

FULFILLMENT ASSOCIATES

Equifax
West Des Moines
09.2018 - 12.2018
  • Worked in a call center environment, making outbound calls to companies, verified employment for our customers which were loan companies.

SERVER/CASHIER

Center Plate Concessions/I-CUBS
04.2017 - 08.2018
  • Provided excellent customer service in fast-paced concession environment.
  • Handled cash transactions accurately and efficiently during game events.
  • Maintained cleanliness and organization of serving areas throughout shifts.

FRONT DESK SALES & SERVICES

Mediacom
Des Moines
10.2017 - 04.2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked at a walk-in customer service counter
  • Accepted returned internet equipment and issued new equipment
  • Processed payments, and balanced cash drawer at end of day.

FRONT DESK SCHEDULER

H & R Block
Des Moines
01.2015 - 03.2016
  • Managed front desk operations and maintained and organized tax returns.
  • Answered phone calls and responded to caller's inquiries professionally.
  • Scheduled tax appointments
  • Processed payments for fee of tax return prep

PATIENT ACCESS REGISTRAR

UnityPoint Health Methodist Hospital
Des Moines
07.2013 - 01.2014
  • Registered patients accurately using electronic health record systems.
  • Collected and verified insurance information for patient accounts.
  • Maintained confidentiality and adhered to HIPAA regulations diligently.

SALES ASSOCIATE/CASHIER

Payless Shoesource
Des Moines
01.2012 - 08.2013
  • Assisted customers in finding footwear that matched their preferences.
  • Maintained store organization and cleanliness throughout the sales floor.
  • Processed customer transactions accurately using point-of-sale systems.

OFFICE CLERK

Action Brokers
Des Moines
10.2008 - 01.2012
  • Managed daily office operations and maintained organized filing systems.
  • Processed incoming and outgoing correspondence efficiently for smooth communication.
  • Assisted in data entry tasks using office software for accurate record-keeping.
  • Supported inventory management by tracking supplies and placing orders as needed.

ADMINISTRATIVE ASSISTANT I

Iowa Workforce Development
Des Moines
10.2004 - 09.2008
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Collaborated with team members on various administrative projects and tasks.
  • Handled confidential documents in an organized fashion according to established protocol.

Education

CERTIFICATE OF PATIENT ACCESS & NCRC-SILVER -

DMACC
Des Moines, IA
04.2013

Skills

  • Customer Service
  • Data Entry
  • CRM Tools
  • Health insurance processing
  • Dedicated team player
  • Insurance eligibility verifications
  • Cash deposit preparation
  • Mail distribution
  • Medical terminology
  • Patient Check-in
  • Inventory Management
  • Scheduling
  • Payment Collection
  • Multi-line Phone Handling
  • Time Management
  • Communication Skills
  • Issue Resolution

Timeline

ADMINISTRATIVE ASSISTANT

Hy-Vee Health Infusions
04.2025 - Current

CSR MEDICAID APPLICATIONS

Tek Systems
04.2024 - 12.2024

FRONT DESK SCHEDULER

Advanced Foot and Ankle Clinic
08.2022 - 01.2024

EXPERIENCED SPECIALIST

UnityPoint Health Urgent Care
10.2021 - 08.2022

ADVANCED MEDICAL SUPPORT

Veterans Affairs
01.2020 - 10.2021

CLERK SPECIALIST/RECEPTIONIST

MEG Contractor for USDA/NRCS
07.2019 - 01.2020

SERVER

Big Al's BBQ
12.2018 - 08.2019

FULFILLMENT ASSOCIATES

Equifax
09.2018 - 12.2018

FRONT DESK SALES & SERVICES

Mediacom
10.2017 - 04.2018

SERVER/CASHIER

Center Plate Concessions/I-CUBS
04.2017 - 08.2018

FRONT DESK SCHEDULER

H & R Block
01.2015 - 03.2016

PATIENT ACCESS REGISTRAR

UnityPoint Health Methodist Hospital
07.2013 - 01.2014

SALES ASSOCIATE/CASHIER

Payless Shoesource
01.2012 - 08.2013

OFFICE CLERK

Action Brokers
10.2008 - 01.2012

ADMINISTRATIVE ASSISTANT I

Iowa Workforce Development
10.2004 - 09.2008

CERTIFICATE OF PATIENT ACCESS & NCRC-SILVER -

DMACC

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