Angela Bobbins
Las Vegas,NV
Summary
Organized and dependable candidate, successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Assistant Principal
Southern Highlands Preparatory School
11.2021 - 11.2025
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Maintained safety and security by overseeing students in recess environments.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Evaluated employee records and productivity to complete employee evaluations.
- Maintained computer and physical filing systems.
Contact Center Representative
Resorts World Las Vegas
08.2021 - 11.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Assisted numerous customers by answering questions, responding to inquiries and handling telephone requests.
- Processed debit credit card and electronic check payments.
Paraprofessional Team Lead
Legacy Traditional School Southwest
06.2019 - 08.2021
- Manage 19 schedules, find last minute coverage for absences.
- Prepared detailed reports on updates to project specifications, progress, identify conflicts and team activities.
- Established open and professional relationships with team members which help to resolve issues and conflicts quickly, as well as increase productivity.
- Evaluate 19 employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentor newly hired employees
- Coach team members in techniques necessary to complete job tasks.
Guest Service Team Member
Virgin America Airlines
11.2016 - 04.2018
- 100% positive customer service reviews
- Assisted guests with flight check-in, flight purchase/exchange, checking in luggage, boarding / de-boarding flights
- Checked air cargo against documentation to identify and resolve any discrepancies
- Resolved connecting flight issues after cancellations
- Worked with customers to understand needs and provide excellent service
- Worked flexible hours; night, weekend, and holiday shifts
- Maintained energy and enthusiasm in fast-paced environment
Front Door Hostess/Cashier
MGM Grand Studio 54
08.2000 - 02.2004
- Worked cash register and front door entrance.
- Performed monetary transactions with 400-500 guests each night.
- Processed various payments, including credit card, check, and cash transactions.
Sales Representative
Sunstar Optical Inc.
04.1998 - 02.2001
- Demonstrated products, specific features at customer locations and special events.
- Serviced existing accounts to maximize revenue.
- Developed networks by identifying new leads, industry events, trade shows and continuing education seminars
- Increased sales by acquiring new accounts and strengthening working relationships with existing accounts
- Exceeded sales goals, increased revenue and facilitated sales
- Developed and delivered engaging sales presentations to convey product benefits
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
Special Events Agent/ Part Time Box Office Manager
Caesars Palace Hotel
04.1996 - 04.1998
- Ticket sales in high volume call center, over the counter , will call at special events
- Balanced end of night drawers for all employees
- Staff scheduling
- Oversaw daily operations to ensure high levels of productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Some College -
Community College of Southern Nevada
Las Vegas, NVSkills
- Dependable
- Organized
- Hard worker
- Goal Oriented
- Team leadership and coaching
- Ability to lead teams
Who I am
I am a driven, hard working problem solver with over 20 years in customer service. I pride myself on being detail-oriented, a self starter and a team player.
Timeline
Assistant Principal
Southern Highlands Preparatory School
11.2021 - 11.2025
Contact Center Representative
Resorts World Las Vegas
08.2021 - 11.2021
Paraprofessional Team Lead
Legacy Traditional School Southwest
06.2019 - 08.2021
Guest Service Team Member
Virgin America Airlines
11.2016 - 04.2018
Front Door Hostess/Cashier
MGM Grand Studio 54
08.2000 - 02.2004
Sales Representative
Sunstar Optical Inc.
04.1998 - 02.2001
Special Events Agent/ Part Time Box Office Manager
Caesars Palace Hotel
04.1996 - 04.1998
Some College -
Community College of Southern Nevada