Angela Bobbins
Las Vegas,NV
Summary
Organized and dependable candidate, successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Assistant Principal
Southern Highlands Preparatory School
Las Vegas, NV
11.2021 - 11.2025
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Maintained safety and security by overseeing students in recess environments.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Evaluated employee records and productivity to complete employee evaluations.
- Maintained computer and physical filing systems.
Contact Center Representative
Resorts World Las Vegas
Las Vegas, Nevada
08.2021 - 11.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Assisted numerous customers by answering questions, responding to inquiries and handling telephone requests.
- Processed debit credit card and electronic check payments.
Paraprofessional Team Lead
Legacy Traditional School Southwest
06.2019 - 08.2021
- Manage 19 schedules, find last minute coverage for absences.
- Prepared detailed reports on updates to project specifications, progress, identify conflicts and team activities.
- Established open and professional relationships with team members which help to resolve issues and conflicts quickly, as well as increase productivity.
- Evaluate 19 employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Mentor newly hired employees
- Coach team members in techniques necessary to complete job tasks.
Guest Service Team Member
Virgin America Airlines
11.2016 - 04.2018
- 100% positive customer service reviews
- Assisted guests with flight check-in, flight purchase/exchange, checking in luggage, boarding / de-boarding flights
- Checked air cargo against documentation to identify and resolve any discrepancies
- Resolved connecting flight issues after cancellations
- Worked with customers to understand needs and provide excellent service
- Worked flexible hours; night, weekend, and holiday shifts
- Maintained energy and enthusiasm in fast-paced environment
Front Door Hostess/Cashier
MGM Grand Studio 54
08.2000 - 02.2004
- Worked cash register and front door entrance.
- Performed monetary transactions with 400-500 guests each night.
- Processed various payments, including credit card, check, and cash transactions.
Sales Representative
Sunstar Optical Inc.
04.1998 - 02.2001
- Demonstrated products, specific features at customer locations and special events.
- Serviced existing accounts to maximize revenue.
- Developed networks by identifying new leads, industry events, trade shows and continuing education seminars
- Increased sales by acquiring new accounts and strengthening working relationships with existing accounts
- Exceeded sales goals, increased revenue and facilitated sales
- Developed and delivered engaging sales presentations to convey product benefits
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
Special Events Agent/ Part Time Box Office Manager
Caesars Palace Hotel
04.1996 - 04.1998
- Ticket sales in high volume call center, over the counter , will call at special events
- Balanced end of night drawers for all employees
- Staff scheduling
- Oversaw daily operations to ensure high levels of productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Some College -
Community College of Southern Nevada
Las Vegas, NVSkills
- Dependable
- Organized
- Hard worker
- Goal Oriented
- Team leadership and coaching
- Ability to lead teams
Who I am
I am a driven, hard working problem solver with over 20 years in customer service. I pride myself on being detail-oriented, a self starter and a team player.
Timeline
Assistant Principal
Southern Highlands Preparatory School
11.2021 - 11.2025
Contact Center Representative
Resorts World Las Vegas
08.2021 - 11.2021
Paraprofessional Team Lead
Legacy Traditional School Southwest
06.2019 - 08.2021
Guest Service Team Member
Virgin America Airlines
11.2016 - 04.2018
Front Door Hostess/Cashier
MGM Grand Studio 54
08.2000 - 02.2004
Sales Representative
Sunstar Optical Inc.
04.1998 - 02.2001
Special Events Agent/ Part Time Box Office Manager
Caesars Palace Hotel
04.1996 - 04.1998
Some College -
Community College of Southern Nevada